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Jeff,
Thanks for the reply. This would be the first I have heard that they are
willing to make refunds. Its about time!
David
At 07:08 AM 5/1/99 -0400, you wrote:
>In fairness to Reuter's. A few months ago I complained to them about
>not being able to download data one night and they didn't charge me for
>a months service. Granted a missed signal may cost more than one months
>service, but hey, whaddya want?
>
>Jeff Cobb
>
>David Walton wrote:
>>
>> Jim,
>>
>> TAKE IT FROM AN X-REUTERS CUSTOMER ( Cable Modem even!! ), THEY
NEITHER
>> CARE NOR DO THEY LISTEN ANYMORE TO INDIVIDUAL COMPLAINTS AND TO DATE, THEY
>> WON'T OFFER REFUNDS FOR THEIR SCREWUPS.
>>
>> MY SOLUTION WAS AT http://WWW.QP2.COM/ AND NO, I AM NOT
AFFILIATED WITH THEM.
>>
>> David
>>
>> P.S. -- I give you credit for the new approach - I didn't think to try
>> begging!!
>>
>> At 06:56 PM 4/29/99 -0700, you wrote:
>> >Let me add my two cents....
>> >
>> >Please, please, please fix the data link problem!
>> >
>> >You obviously have capacity problems. You obviously have network
problems.
>> >Please just fix them.
>> >
>> >Over the past two years I've reduced my data collection to smaller and
>> >smaller blocks just to increase my chances of getting a successful
download.
>> >I shouldn't have to do this!
>> >
>> >Your products are absolutely useless without data!!
>> >
>> >Please, please, please...........................
>> >
>> >jim
>> >
>> >
>> >-----Original Message-----
>> >From: winthorp@xxxxxxxxxxxxx <winthorp@xxxxxxxxxxxxx>
>> >To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
>> >Date: Thursday, April 29, 1999 6:22 PM
>> >Subject: Re: Reuter Trend Datalink problems
>> >
>> >
>> >>Today is 4/29/99 and this is the "second" day in a row that I have been
>> >unable
>> >>to download quotes here in San Francisco. I keep getting ID 800 timeout
>> >errors.
>> >>Can anyone from Equis or Reuters please shed some light on this matter.
>> >This
>> >>on-going problem is getting rreal real old!
>> >>
>> >> Winthorpe
>> >>
>> >>Justin Case wrote:
>> >>
>> >>> >Anyone not getting the futures data for 3/5/99?
>> >>>
>> >>> Not yet...but then, it's only Monday morning at 9AM here in New York.
>> >>>
>> >>> >Why is it that it takes
>> >>> >so long to get end of day futures data?
>> >>>
>> >>> Because Reuters is inept...but then, you probably already know that if
>> >>> you've been with them for over a week.
>> >>>
>> >>> >How long could it possibly take
>> >>> >to simply compile data so that we can download it in a simple
manner at
>> >>> >the end of the day?
>> >>>
>> >>> The data should be available by tonight at 10PM...Reuters' standard
>> >answer.
>> >>>
>> >>> >It is Sunday 3/7/99 and still no futures data no SNP...no Bonds....no
>> >>> >nothing.
>> >>>
>> >>> That's right...though cash indices have been available since Friday
>> >>> afternoon...job well done, Reuters.
>> >>
>> >>
>> >>
>> >
>> >
>> >
>
>
>
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