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In fairness to Reuter's. A few months ago I complained to them about
not being able to download data one night and they didn't charge me for
a months service. Granted a missed signal may cost more than one months
service, but hey, whaddya want?
Jeff Cobb
David Walton wrote:
>
> Jim,
>
> TAKE IT FROM AN X-REUTERS CUSTOMER ( Cable Modem even!! ), THEY NEITHER
> CARE NOR DO THEY LISTEN ANYMORE TO INDIVIDUAL COMPLAINTS AND TO DATE, THEY
> WON'T OFFER REFUNDS FOR THEIR SCREWUPS.
>
> MY SOLUTION WAS AT http://WWW.QP2.COM/ AND NO, I AM NOT AFFILIATED WITH THEM.
>
> David
>
> P.S. -- I give you credit for the new approach - I didn't think to try
> begging!!
>
> At 06:56 PM 4/29/99 -0700, you wrote:
> >Let me add my two cents....
> >
> >Please, please, please fix the data link problem!
> >
> >You obviously have capacity problems. You obviously have network problems.
> >Please just fix them.
> >
> >Over the past two years I've reduced my data collection to smaller and
> >smaller blocks just to increase my chances of getting a successful download.
> >I shouldn't have to do this!
> >
> >Your products are absolutely useless without data!!
> >
> >Please, please, please...........................
> >
> >jim
> >
> >
> >-----Original Message-----
> >From: winthorp@xxxxxxxxxxxxx <winthorp@xxxxxxxxxxxxx>
> >To: metastock@xxxxxxxxxxxxx <metastock@xxxxxxxxxxxxx>
> >Date: Thursday, April 29, 1999 6:22 PM
> >Subject: Re: Reuter Trend Datalink problems
> >
> >
> >>Today is 4/29/99 and this is the "second" day in a row that I have been
> >unable
> >>to download quotes here in San Francisco. I keep getting ID 800 timeout
> >errors.
> >>Can anyone from Equis or Reuters please shed some light on this matter.
> >This
> >>on-going problem is getting rreal real old!
> >>
> >> Winthorpe
> >>
> >>Justin Case wrote:
> >>
> >>> >Anyone not getting the futures data for 3/5/99?
> >>>
> >>> Not yet...but then, it's only Monday morning at 9AM here in New York.
> >>>
> >>> >Why is it that it takes
> >>> >so long to get end of day futures data?
> >>>
> >>> Because Reuters is inept...but then, you probably already know that if
> >>> you've been with them for over a week.
> >>>
> >>> >How long could it possibly take
> >>> >to simply compile data so that we can download it in a simple manner at
> >>> >the end of the day?
> >>>
> >>> The data should be available by tonight at 10PM...Reuters' standard
> >answer.
> >>>
> >>> >It is Sunday 3/7/99 and still no futures data no SNP...no Bonds....no
> >>> >nothing.
> >>>
> >>> That's right...though cash indices have been available since Friday
> >>> afternoon...job well done, Reuters.
> >>
> >>
> >>
> >
> >
> >
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