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It may very well be a totally different situation but the bottom line
results are the same; crappy data and extreme frustration for which one pays
a high price. As far as this problem being 4 weeks old, it was first
manifested sometime during the first week or so in July only to
progressively become worse and now to a point where it happens consistently.
I have not even addressed other problems such as data where the open is
outside the high/low for the day or high/low data that is way beyond the
daily price ranges. As far as misplaced decimals I also have that
experience. The indices data downloaded for the 13th had several misplaced
but differently than what John described. In my case if the real figure
should have been 760 the collected data was 7600 and only involved some but
not all indices. Also, for me, this problem is not a consistent occurrence,
at least so far.. I guess I'm forewarned that should I continue to use
Telescan that will be just another ongoing example of crappy service.
Based upon the quality of the Telescan data certainly makes one wonder if
any of the searches are very reliable.
In any case, thanks for your response, but as far as I'm concerned the
Downloader/Telescan combination is no longer satisfactory and there appears
to be little reason to expect a timely fix. Too few customers have the
problem I suppose... What's a few complaining customers as far as Telescan
is concerned???
Allen...
> -----Original Message-----
> From: owner-metastock@xxxxxxxxxxxxx
> [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of Equis Support
> Sent: Thursday, October 15, 1998 10:48 AM
> To: 'metastock@xxxxxxxxxxxxx'
> Subject: RE: What's worse than no data? !
>
>
> Allen,
>
> I think you are speaking about a different problem with Telescan than
> John is. John is getting his data but with the decimal point shifted.
> You are getting some data, but being dropped at random during the
> collection. Totally different situations.
>
> Your problem is very perplexing, but you are not alone. There are
> several customers we are aware of with this problem. It does not matter
> what network you use to connect to Telescan either. It makes no
> difference as to time of day or where you are located. In your
> particular case, we at Equis tried everything we could think of that
> MIGHT be a cause. Nothing corrected the situation. Telescan thought
> you were the only person with the problem. We showed them you were not.
> In fact, each time we hear from another customer having this same
> problem, we forward all the information to Telescan.
>
> We have tried to duplicate the problem with each ID in an attempt to try
> and pinpoint what might be the cause. We have yet to been able to
> duplicate it. The collection is proceeding normally and then suddenly
> the connection is dropped. Telescan has a programmer looking into the
> issue as do we. At this point, we can find nothing wrong with the
> transmissions from The DownLoader. In fact, we have not changed the
> Telescan collection in The DownLoader since we released version 6.0 yet
> the problem you are seeing started about 4 weeks ago.
>
> John's problem is new to us. But, it appears Telescan knows about it
> and has accepted the fact the problem apparently exists at their end.
> Hopefully, that problem will be resolved in short order. I am hopeful
> that they will also determine the cause of your problem. We have
> offered all help we are able to give them.
>
> Equis Support
> http://www.equis.com/
> http://www.equis.com/customer/support/
> Please include previous email answers and questions in your response.
>
> Equis and MetaStock and MetaStock Professional are registered trademarks
> of Equis International. Achelis Binary Wave, The DownLoader, Expert
> Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
> Equis International.
>
>
>
> -----Original Message-----
> From: Johnonetoo@xxxxxxxxxxxxxxxx [mailto:Johnonetoo@xxxxxxxxxxxxxxxx]
> Sent: Thursday, October 15, 1998 9:57 AM
> To: metastock@xxxxxxxxxxxxx
> Subject: Re: What's worse than no data? !
>
>
> Allen, Bill, Chris and All...
>
> I am aware of the other data problems that have existed for a long time,
> like data "spikes" where the high or low is a mile from the close/open.
> I have taken the time every now and then to scan with the explorer for
> these problems and manually go in and correct the files. I know Reuters
> has some kind of correcting mechanism to solve this problem
> automatically and if the problems have been resolved with the ID800
> thing I might just give them a try, as Bill N. in Milwaukee has
> suggested.
>
> Thanks everybody for the different responses reiterating the same
> problems I'm having. At least I'm not in the poor situation of folks who
> have AIQ like Bill Saxon with only Telescan or Dial Data, (Bill, I have
> heard even worse things about Dial Data over the years). Thanks Chris
> from New Zealand on Stockwiz, I'll check them out before I try Reuters.
>
> One more thing, maybe Bill can help with this, I need a list of
> indeces(dow, s&p, vix, adv/dec, trin, etc.) and the symbols that Reuters
> uses before I switch. A while back I was discouraged with Telescan and
> checked with Reuters for such a list, got the runaround, they said they
> would mail one only after I subscribed, never got one and stuck with
> crappy Telescan data. Does a list of symbols exist on a web sight or
> could someone with a file attach it to a post?
>
> It doesn't seem to be that hard to find bad data when I download, just
> me and my little computer and Metastock. With the resourses Telescan
> has, I don't see how they manage to miss all the bad data, amazing!
>
> Thanks again... John
>
> Allen wrote:
> >
> > Yes, very similar problems which have not been resolved and apparently
> > little chance that they ever will be. Also, Equis insists it is not
> their
> > problem while Telescan alludes otherwise or that it is bad files, bad
> phone
> > connection, blah, blah, etc, etc. Anything but a problem on their
> end. And
> > the lying SOB's tell me that I'm the only one that has a problem....
> >
> > As for rebuilding the offending data you can forget that. I went
> through,
> > for a third time, and rebuilt another 140 equities that were being
> skipped.
> > That means that all the files I have have been redone and that's a lot
> of
> > slave labor that didn't do a bit of good. Same crap tonight. I have
> also
> > deleted and re-installed Metastock twice so don't let them give you
> that
> > line either. They provide really lousy service and tomorrow if I can
> talk to
> > someone in authority they can color me gone. I've put up with their
> BS far
> > too long for what it costs... You're fortunate to have only had the
> problem
> > for a week.. so don't let it go on for very long because you'll really
> be
> > irate if it goes on for as I've put up with it...
> >
> > Allen
> >
> > > -----Original Message-----
> > > From: owner-metastock@xxxxxxxxxxxxx
> > > [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of
> > > Johnonetoo@xxxxxxxxxxxxxxxx
> > > Sent: Thursday, October 15, 1998 12:27 AM
> > > To: metastock@xxxxxxxxxxxxx
> > > Subject: What's worse than no data? !
> > >
> > >
> > > Just a quick note to see if anybody else has been experiencing the
> bad
> > > data from Telescan like I have for almost a week. Several stocks and
> > > indices as well as whole folders have the decimal point "shifted" so
> > > that as an example the dow might read as a 760. Telescan says
> "there's
> > > something wrong with one of the servers and we don't know which".
> The
> > > suggestion they made was to delete all the offending data, turn off
> the
> > > copmuter to shut down the power to the modem then re-download. This
> has
> > > been going on for days, amazing how the people over there all seem
> so
> > > brain dead. Anybody else having the same errors? What's worse than
> not
> > > getting your data? How about getting crap and then having to delete
> it
> > > all before trying again the next day.
> > >
> > > Are there any equity/fund/index data vendors without all the
> problems?
> > > Last time I saw angry posts it was aimed at Reuters, hell, they were
> my
> > > alternative if the Telescan crap continued.
> > >
> > > ... John
> > >
> > > ps: I havn't had any bad trades, I'm angry at Telescan incompetance.
> > >
>
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