|
PureBytes Links
Trading Reference Links
|
Allen,
I think you are speaking about a different problem with Telescan than
John is. John is getting his data but with the decimal point shifted.
You are getting some data, but being dropped at random during the
collection. Totally different situations.
Your problem is very perplexing, but you are not alone. There are
several customers we are aware of with this problem. It does not matter
what network you use to connect to Telescan either. It makes no
difference as to time of day or where you are located. In your
particular case, we at Equis tried everything we could think of that
MIGHT be a cause. Nothing corrected the situation. Telescan thought
you were the only person with the problem. We showed them you were not.
In fact, each time we hear from another customer having this same
problem, we forward all the information to Telescan.
We have tried to duplicate the problem with each ID in an attempt to try
and pinpoint what might be the cause. We have yet to been able to
duplicate it. The collection is proceeding normally and then suddenly
the connection is dropped. Telescan has a programmer looking into the
issue as do we. At this point, we can find nothing wrong with the
transmissions from The DownLoader. In fact, we have not changed the
Telescan collection in The DownLoader since we released version 6.0 yet
the problem you are seeing started about 4 weeks ago.
John's problem is new to us. But, it appears Telescan knows about it
and has accepted the fact the problem apparently exists at their end.
Hopefully, that problem will be resolved in short order. I am hopeful
that they will also determine the cause of your problem. We have
offered all help we are able to give them.
Equis Support
http://www.equis.com/
http://www.equis.com/customer/support/
Please include previous email answers and questions in your response.
Equis and MetaStock and MetaStock Professional are registered trademarks
of Equis International. Achelis Binary Wave, The DownLoader, Expert
Advisor, OptionScope, Quotecenter, and Smart Charts are trademarks of
Equis International.
-----Original Message-----
From: Johnonetoo@xxxxxxxxxxxxxxxx [mailto:Johnonetoo@xxxxxxxxxxxxxxxx]
Sent: Thursday, October 15, 1998 9:57 AM
To: metastock@xxxxxxxxxxxxx
Subject: Re: What's worse than no data? !
Allen, Bill, Chris and All...
I am aware of the other data problems that have existed for a long time,
like data "spikes" where the high or low is a mile from the close/open.
I have taken the time every now and then to scan with the explorer for
these problems and manually go in and correct the files. I know Reuters
has some kind of correcting mechanism to solve this problem
automatically and if the problems have been resolved with the ID800
thing I might just give them a try, as Bill N. in Milwaukee has
suggested.
Thanks everybody for the different responses reiterating the same
problems I'm having. At least I'm not in the poor situation of folks who
have AIQ like Bill Saxon with only Telescan or Dial Data, (Bill, I have
heard even worse things about Dial Data over the years). Thanks Chris
from New Zealand on Stockwiz, I'll check them out before I try Reuters.
One more thing, maybe Bill can help with this, I need a list of
indeces(dow, s&p, vix, adv/dec, trin, etc.) and the symbols that Reuters
uses before I switch. A while back I was discouraged with Telescan and
checked with Reuters for such a list, got the runaround, they said they
would mail one only after I subscribed, never got one and stuck with
crappy Telescan data. Does a list of symbols exist on a web sight or
could someone with a file attach it to a post?
It doesn't seem to be that hard to find bad data when I download, just
me and my little computer and Metastock. With the resourses Telescan
has, I don't see how they manage to miss all the bad data, amazing!
Thanks again... John
Allen wrote:
>
> Yes, very similar problems which have not been resolved and apparently
> little chance that they ever will be. Also, Equis insists it is not
their
> problem while Telescan alludes otherwise or that it is bad files, bad
phone
> connection, blah, blah, etc, etc. Anything but a problem on their
end. And
> the lying SOB's tell me that I'm the only one that has a problem....
>
> As for rebuilding the offending data you can forget that. I went
through,
> for a third time, and rebuilt another 140 equities that were being
skipped.
> That means that all the files I have have been redone and that's a lot
of
> slave labor that didn't do a bit of good. Same crap tonight. I have
also
> deleted and re-installed Metastock twice so don't let them give you
that
> line either. They provide really lousy service and tomorrow if I can
talk to
> someone in authority they can color me gone. I've put up with their
BS far
> too long for what it costs... You're fortunate to have only had the
problem
> for a week.. so don't let it go on for very long because you'll really
be
> irate if it goes on for as I've put up with it...
>
> Allen
>
> > -----Original Message-----
> > From: owner-metastock@xxxxxxxxxxxxx
> > [mailto:owner-metastock@xxxxxxxxxxxxx]On Behalf Of
> > Johnonetoo@xxxxxxxxxxxxxxxx
> > Sent: Thursday, October 15, 1998 12:27 AM
> > To: metastock@xxxxxxxxxxxxx
> > Subject: What's worse than no data? !
> >
> >
> > Just a quick note to see if anybody else has been experiencing the
bad
> > data from Telescan like I have for almost a week. Several stocks and
> > indices as well as whole folders have the decimal point "shifted" so
> > that as an example the dow might read as a 760. Telescan says
"there's
> > something wrong with one of the servers and we don't know which".
The
> > suggestion they made was to delete all the offending data, turn off
the
> > copmuter to shut down the power to the modem then re-download. This
has
> > been going on for days, amazing how the people over there all seem
so
> > brain dead. Anybody else having the same errors? What's worse than
not
> > getting your data? How about getting crap and then having to delete
it
> > all before trying again the next day.
> >
> > Are there any equity/fund/index data vendors without all the
problems?
> > Last time I saw angry posts it was aimed at Reuters, hell, they were
my
> > alternative if the Telescan crap continued.
> >
> > ... John
> >
> > ps: I havn't had any bad trades, I'm angry at Telescan incompetance.
> >
|