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Re: What is coming up, was: Re: [amibroker] Re: Why Amibroker support is not responding



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Tomasz,

The feedback center seems to have just defaulted to AmiQuote ones  
today when I click on all Open Suggestions.  It has been set to  
AmiBroker for years.  I had to create a custom report to get to an AB  
report.  Other first time users might be confused about what to do to  
see the suggestions (I was for a while today).

BR,
Dennis

On Feb 6, 2009, at 7:40 AM, Tomasz Janeczko wrote:

> Hello,
>
> As you correctly noted I don't really pre-announce new features.
> They are released when they are ready.
> One feature that is major for someone, is not major for somebody else
> because he/she is not using that particular functionality.
>
> In the 5.21-5.30 cycle there will be lots of new things added
> including some of "most frequently suggested". You may
> take a look at the Feedback Center http://www.amibroker.com/feedback/
> to have indication what is in the works because changing statuses of  
> issues provide
> direct information of what is being done at the moment.
>
> The next beta (5.21) should be released in the middle of February.
>
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message -----
> From: "tipequity" <l3456@xxxxxxxxxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Thursday, February 05, 2009 11:55 PM
> Subject: [amibroker] Re: Why Amibroker support is not responding
>
>
>> TJ, I know that you don't like to announce your development plans.
>> However, it seems to me that every major release has a one major
>> enhancement (e.g., CBT, optimization and walk-forward) and many minor
>> enhancement and bug fixes. It would helpful to know what the major
>> enhancement in the immediate upcoming release is. This could help us
>> manage our development work more efficiently (i.e., focus our areas
>> that are not getting enhanced for the next three to six month).
>>
>> --- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@xxx>
>> wrote:
>>>
>>> Dear Pavel,
>>>
>>> You need to calm down as everything is OK and let me explain why:
>>>
>>> First of all, support is responding to all your enquiries.
>>> We however do not experience such problem, therefore support
>>> is first trying to determine your configuration or any other local
>>> problem that you may have. We will continue looking into your
>> individual
>>> problem and as soon as the reason is found and pinpointed, we could
>> fix it.
>>> That's pretty normal way of doing things:
>>> a) reproduction of the problem on our end
>>> b) isolation of the problem (where and why it happens?)
>>> c) location in the code
>>> d) fix
>>>
>>> We are currently at stage a) with you. The support channel will
>> continue
>>> working with you to solve any problem you may have.
>>>
>>> Second thing, the company is in perfect shape. For me the recession
>>> can take 5 years or more. In fact after short drop in October, the
>> sales make new records now,
>>> probably because people find out that they can have superior
>> software
>>> for fraction of a price of other solutions. That's pretty normal
>> that in tough times
>>> people are more price-sensitive and enjoy the huge technical
>> advantage of AmiBroker
>>> at extremely fair price.
>>>
>>> You are relatively new customer and you apparently
>>> are not aware of the release cycle. Yes there are periods where new
>> betas
>>> are coming every week, but ...
>>> AFTER official release (which happened in fact quite recently) I
>> take a BREAK
>>> from development activities.
>>>
>>> So the sole reason for not having new betas recently is the fact
>> that I
>>> took BREAK from development to spend time with family (I may remind
>> you
>>> that there was Christmas, New Year holidays plus 2 week winter
>> vacation season
>>> for our children).
>>>
>>> Yes, contrary to what somebody may think, I am a human, not robot,
>>> so from time to time I take a break.
>>>
>>> There are also activities that you don't see because they are not
>> directed
>>> to general public and happen behind the scenes. One of such activity
>>> is creation of interface to one of the largest Polish brokerages.
>>> Such moves are invisible to non-Polish users but contribute greatly
>>> to growing user base and growing cash flow.
>>>
>>> So relax a bit and cheer up.
>>>
>>> If you have a free minute, you may check what the latest
>>> "innovation" from Microsoft Research does with popular songs:
>>> http://timesonline.typepad.com/technology/2009/02/top-20-tracks-
>> r.html
>>>
>>> Best regards,
>>> Tomasz Janeczko
>>> amibroker.com
>>> ----- Original Message -----
>>> From: "pavelmanas" <pavelmanas@xxx>
>>> To: <amibroker@xxxxxxxxxxxxxxx>
>>> Sent: Tuesday, February 03, 2009 12:30 PM
>>> Subject: [amibroker] Why Amibroker support is not responding
>>>
>>>
>>> Dear Tomash,
>>>
>>> I have got few questions about Amibroker support and volume bars
>>>
>>> 1. at the beginning of January I reported a problem regarding
>>> incorrect creation of volume bars to the official support eMail
>>> address.  I consider this problem as very important because it
>>> touches a basic real-time charting functionality in Amibroker.  I
>>> had got a quick reply that someone was going to replicate the
>>> problem, however, since that time I have not heard anything even
>>> though I urged this already two times.  Also on 16th of January I
>>> logged this problem (#1669) into the "Amibroker Feedback Center".
>>> Unfortunately, this site seems to be abandoned (by Amibroker staff)
>>> since end of December.  In my desperation I had to move my intraday
>>> activities to Multicharts.  This situation together with not
>> updated
>>> information on the Amibroker web page and pause in releasing new
>>> updates (I got used to see new releases every week 8-) ) obviously
>>> suggests to me as a customer that something is going on in the
>>> company.  Here are the questions:
>>> - is the company ok and when can we expect next release?
>>> - what is the current status of Amibroker support?
>>> - is anyone looking into "Amibroker Feedback Center"?
>>> 2. I am attaching the reported problem and will appreciate if
>>> someone can look into it.
>>>
>>> in real-time volume chart 2500V for ES H9 I am experiencing very
>>> strange behavior.  When volume reaches 2500 it is supposed to
>> create
>>> a new volume bar, reset the volume to 0 and start adding volume
>>> again for the new bar. What is happening is that it reaches 2500,
>>> creates a new bar, volume goes to e.g.350 suddenly the new bar is
>>> removed and volume for previous bar jumps back to e.g. 1700.  This
>>> happens multiple time for the same bar.  Sometimes even two new
>> bars
>>> are created and than removed.  This behavior is happening
>> frequently
>>> almost every bar.  Certainly under such circumstances it is
>>> impossible to trade volume charts.  I noticed recently that the
>>> volume is jumping even in the single bar so it goes e.g.
>>> 400,412,450,275,300,320,500,520,250,.
>>>
>>> How to reproduce the problem:
>>> 1. data source = eSignal Real-Time Data
>>> 2. symbol ES H9
>>> 3. Volume Bars set to 2500
>>> 4. database source set to tick chart with max. allowed number of
>>> data 500000
>>> 5. this gives me usually 2-3 days of history.  Sometimes in heavy
>>> volume days it provides 1,5 days of history.  Note. I have changed
>>> the registry to have max. allowed data set to 1,000,000.  This gave
>>> me another 2 days of data history so together 5 days.
>>> 6. Amibroker 5.2 R1 (offical release)
>>> 7. Windows Vista Business
>>>
>>> Thank you and regards
>>>
>>> Pavel
>>>
>>>
>>>
>>>
>>> ------------------------------------
>>>
>>> **** IMPORTANT ****
>>> This group is for the discussion between users only.
>>> This is *NOT* technical support channel.
>>>
>>> *********************
>>> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail
>> directly to
>>> SUPPORT {at} amibroker.com
>>> *********************
>>>
>>> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
>>> http://www.amibroker.com/devlog/
>>>
>>> For other support material please check also:
>>> http://www.amibroker.com/support.html
>>>
>>> *********************************
>>> Yahoo! Groups Links
>>>
>>
>>
>>
>>
>> ------------------------------------
>>
>> **** IMPORTANT ****
>> This group is for the discussion between users only.
>> This is *NOT* technical support channel.
>>
>> *********************
>> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail  
>> directly to
>> SUPPORT {at} amibroker.com
>> *********************
>>
>> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
>> http://www.amibroker.com/devlog/
>>
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>>
>> *********************************
>> Yahoo! Groups Links
>>
>>
>>
>
>
> ------------------------------------
>
> **** IMPORTANT ****
> This group is for the discussion between users only.
> This is *NOT* technical support channel.
>
> *********************
> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail  
> directly to
> SUPPORT {at} amibroker.com
> *********************
>
> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> http://www.amibroker.com/devlog/
>
> For other support material please check also:
> http://www.amibroker.com/support.html
>
> *********************************
> Yahoo! Groups Links
>
>
>



------------------------------------

**** IMPORTANT ****
This group is for the discussion between users only.
This is *NOT* technical support channel.

*********************
TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail directly to 
SUPPORT {at} amibroker.com
*********************

For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/

For other support material please check also:
http://www.amibroker.com/support.html

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