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What is coming up, was: Re: [amibroker] Re: Why Amibroker support is not responding



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Hello,

As you correctly noted I don't really pre-announce new features. 
They are released when they are ready.  
One feature that is major for someone, is not major for somebody else
because he/she is not using that particular functionality.

In the 5.21-5.30 cycle there will be lots of new things added
including some of "most frequently suggested". You may
take a look at the Feedback Center http://www.amibroker.com/feedback/ 
to have indication what is in the works because changing statuses of issues provide
direct information of what is being done at the moment.

The next beta (5.21) should be released in the middle of February.

Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message ----- 
From: "tipequity" <l3456@xxxxxxxxxx>
To: <amibroker@xxxxxxxxxxxxxxx>
Sent: Thursday, February 05, 2009 11:55 PM
Subject: [amibroker] Re: Why Amibroker support is not responding


> TJ, I know that you don't like to announce your development plans. 
> However, it seems to me that every major release has a one major 
> enhancement (e.g., CBT, optimization and walk-forward) and many minor 
> enhancement and bug fixes. It would helpful to know what the major 
> enhancement in the immediate upcoming release is. This could help us 
> manage our development work more efficiently (i.e., focus our areas 
> that are not getting enhanced for the next three to six month).
> 
> --- In amibroker@xxxxxxxxxxxxxxx, "Tomasz Janeczko" <groups@xxx> 
> wrote:
>>
>> Dear Pavel,
>> 
>> You need to calm down as everything is OK and let me explain why:
>> 
>> First of all, support is responding to all your enquiries. 
>> We however do not experience such problem, therefore support
>> is first trying to determine your configuration or any other local
>> problem that you may have. We will continue looking into your 
> individual 
>> problem and as soon as the reason is found and pinpointed, we could 
> fix it.
>> That's pretty normal way of doing things:
>> a) reproduction of the problem on our end
>> b) isolation of the problem (where and why it happens?)
>> c) location in the code
>> d) fix
>> 
>> We are currently at stage a) with you. The support channel will 
> continue
>> working with you to solve any problem you may have. 
>> 
>> Second thing, the company is in perfect shape. For me the recession
>> can take 5 years or more. In fact after short drop in October, the 
> sales make new records now,
>> probably because people find out that they can have superior 
> software
>> for fraction of a price of other solutions. That's pretty normal 
> that in tough times
>> people are more price-sensitive and enjoy the huge technical 
> advantage of AmiBroker
>> at extremely fair price.
>> 
>> You are relatively new customer and you apparently
>> are not aware of the release cycle. Yes there are periods where new 
> betas
>> are coming every week, but ...
>> AFTER official release (which happened in fact quite recently) I 
> take a BREAK
>> from development activities. 
>> 
>> So the sole reason for not having new betas recently is the fact 
> that I
>> took BREAK from development to spend time with family (I may remind 
> you
>> that there was Christmas, New Year holidays plus 2 week winter 
> vacation season
>> for our children).
>> 
>> Yes, contrary to what somebody may think, I am a human, not robot,
>> so from time to time I take a break.
>> 
>> There are also activities that you don't see because they are not 
> directed
>> to general public and happen behind the scenes. One of such activity
>> is creation of interface to one of the largest Polish brokerages.
>> Such moves are invisible to non-Polish users but contribute greatly
>> to growing user base and growing cash flow.
>> 
>> So relax a bit and cheer up. 
>> 
>> If you have a free minute, you may check what the latest
>> "innovation" from Microsoft Research does with popular songs:
>> http://timesonline.typepad.com/technology/2009/02/top-20-tracks-
> r.html
>> 
>> Best regards,
>> Tomasz Janeczko
>> amibroker.com
>> ----- Original Message ----- 
>> From: "pavelmanas" <pavelmanas@xxx>
>> To: <amibroker@xxxxxxxxxxxxxxx>
>> Sent: Tuesday, February 03, 2009 12:30 PM
>> Subject: [amibroker] Why Amibroker support is not responding
>> 
>> 
>> Dear Tomash,
>> 
>> I have got few questions about Amibroker support and volume bars
>> 
>> 1. at the beginning of January I reported a problem regarding 
>> incorrect creation of volume bars to the official support eMail 
>> address.  I consider this problem as very important because it 
>> touches a basic real-time charting functionality in Amibroker.  I 
>> had got a quick reply that someone was going to replicate the 
>> problem, however, since that time I have not heard anything even 
>> though I urged this already two times.  Also on 16th of January I 
>> logged this problem (#1669) into the "Amibroker Feedback Center".  
>> Unfortunately, this site seems to be abandoned (by Amibroker staff) 
>> since end of December.  In my desperation I had to move my intraday 
>> activities to Multicharts.  This situation together with not 
> updated 
>> information on the Amibroker web page and pause in releasing new 
>> updates (I got used to see new releases every week 8-) ) obviously 
>> suggests to me as a customer that something is going on in the 
>> company.  Here are the questions:
>> - is the company ok and when can we expect next release?
>> - what is the current status of Amibroker support?  
>> - is anyone looking into "Amibroker Feedback Center"?
>> 2. I am attaching the reported problem and will appreciate if 
>> someone can look into it.  
>> 
>> in real-time volume chart 2500V for ES H9 I am experiencing very 
>> strange behavior.  When volume reaches 2500 it is supposed to 
> create 
>> a new volume bar, reset the volume to 0 and start adding volume 
>> again for the new bar. What is happening is that it reaches 2500, 
>> creates a new bar, volume goes to e.g.350 suddenly the new bar is 
>> removed and volume for previous bar jumps back to e.g. 1700.  This 
>> happens multiple time for the same bar.  Sometimes even two new 
> bars 
>> are created and than removed.  This behavior is happening 
> frequently 
>> almost every bar.  Certainly under such circumstances it is 
>> impossible to trade volume charts.  I noticed recently that the 
>> volume is jumping even in the single bar so it goes e.g. 
>> 400,412,450,275,300,320,500,520,250,.
>> 
>> How to reproduce the problem:
>> 1. data source = eSignal Real-Time Data
>> 2. symbol ES H9
>> 3. Volume Bars set to 2500
>> 4. database source set to tick chart with max. allowed number of 
>> data 500000
>> 5. this gives me usually 2-3 days of history.  Sometimes in heavy 
>> volume days it provides 1,5 days of history.  Note. I have changed 
>> the registry to have max. allowed data set to 1,000,000.  This gave 
>> me another 2 days of data history so together 5 days.
>> 6. Amibroker 5.2 R1 (offical release)
>> 7. Windows Vista Business  
>> 
>> Thank you and regards
>> 
>> Pavel
>> 
>> 
>> 
>> 
>> ------------------------------------
>> 
>> **** IMPORTANT ****
>> This group is for the discussion between users only.
>> This is *NOT* technical support channel.
>> 
>> *********************
>> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail 
> directly to 
>> SUPPORT {at} amibroker.com
>> *********************
>> 
>> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
>> http://www.amibroker.com/devlog/
>> 
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>> 
>> *********************************
>> Yahoo! Groups Links
>>
> 
> 
> 
> 
> ------------------------------------
> 
> **** IMPORTANT ****
> This group is for the discussion between users only.
> This is *NOT* technical support channel.
> 
> *********************
> TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail directly to 
> SUPPORT {at} amibroker.com
> *********************
> 
> For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
> http://www.amibroker.com/devlog/
> 
> For other support material please check also:
> http://www.amibroker.com/support.html
> 
> *********************************
> Yahoo! Groups Links
> 
> 
> 


------------------------------------

**** IMPORTANT ****
This group is for the discussion between users only.
This is *NOT* technical support channel.

*********************
TO GET TECHNICAL SUPPORT from AmiBroker please send an e-mail directly to 
SUPPORT {at} amibroker.com
*********************

For NEW RELEASE ANNOUNCEMENTS and other news always check DEVLOG:
http://www.amibroker.com/devlog/

For other support material please check also:
http://www.amibroker.com/support.html

*********************************
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