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Re: [amibroker] Is AmiBroker Support on Vacation, "rude" or what??



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Follow up: I have made a check to verify your report about avg. profit/loss
and all I can say is that I can not confirm your observations.

Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message ----- 
From: "Tomasz Janeczko" <amibroker@xxxxxx>
To: <amibroker@xxxxxxxxxxxxxxx>
Sent: Tuesday, August 30, 2005 5:51 PM
Subject: Re: [amibroker] Is AmiBroker Support on Vacation, "rude" or what??


> Hello,
> 
> I have forwarded your message to Marcin for checking in detail.
> One thing is sure that we do not "selectively decide" what issues to respond to.
> 
> I have quickly checked the issue you mentioned and you don't ask any question in it.
> 
> All I can see are some thoghts/observations.
> 
> Best regards,
> Tomasz Janeczko
> amibroker.com
> ----- Original Message ----- 
> From: "bistrader" <bistrader@xxxxxxxxx>
> To: <amibroker@xxxxxxxxxxxxxxx>
> Sent: Tuesday, August 30, 2005 4:35 PM
> Subject: [amibroker] Is AmiBroker Support on Vacation, "rude" or what??
> 
> 
>>I find it disturbing that AmiBroker Support selectively decides what 
>> issues it wants to respond to.  I have talked to several in our 
>> FastTrack group that send emails to AmiBroker Support and even Tomasz 
>> asking for help.  Oh sure, they get the standard message saying that 
>> a response will be provided within 24 hours but they never hear a 
>> thing on what they consider to be critical items. One might ask, why 
>> is AmiBroker Support and even Tomasz being so selective in what they 
>> repond to?  I, for one, have no idea.
>> 
>> I certainly hope that this does not continue.  I really like the 
>> software and the response by AmiBroker prior to these string of cases 
>> has been quite good.
>> 
>> In any case, I hope it changes.  I saw a message recently where 
>> someone on this board implied that someone else was being rude.  Is 
>> it "rude" when one tells you that a response will be provided and 
>> none ever is?  Is it "rude" when someone does not respond even when 
>> repeated requests are made.  I hope not.  I would rather think that 
>> he/she just got caught up in the moment.  An oversight, if you will.
>> 
>> So, if interested, think about responding to request 22642 originally 
>> sent to AmiBroker on September 12th and then again on September 
>> 18th.  Try to be nice as we should all practice what we preach.
>> 
>> ...
>> 
>> 
>> 
>> 
>> 
>> Please note that this group is for discussion between users only.
>> 
>> To get support from AmiBroker please send an e-mail directly to 
>> SUPPORT {at} amibroker.com
>> 
>> For other support material please check also:
>> http://www.amibroker.com/support.html
>> 
>> 
>> Yahoo! Groups Links
>> 
>> 
>> 
>> 
>> 
>> 
>>
> 
> 
> 
> Please note that this group is for discussion between users only.
> 
> To get support from AmiBroker please send an e-mail directly to 
> SUPPORT {at} amibroker.com
> 
> For other support material please check also:
> http://www.amibroker.com/support.html
> 
> 
> Yahoo! Groups Links
> 
> 
> 
> 
> 
> 
>


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