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A few months ago, I foolishly subscribed to a year of data
with them, and I experienced exactly the same lack of support response that
you did. I finally called Accounting, and got them to agree to a prorated
refund. Ron D
<BLOCKQUOTE
>
----- Original Message -----
<DIV
>From:
Gary
A. Serkhoshian
To: <A title=amibroker@xxxxxxxxxxxxxxx
href="">amibroker@xxxxxxxxxxxxxxx
Sent: Thursday, March 11, 2004 2:53
PM
Subject: [amibroker] CSI vs QP: the good,
the bad, the ugly
Hi all,
Just want to offer my 2 cents on my experiences so far with CSI and
QP.
While we all would love to adhere to the high data standards that Chuck
espouses and CSI provides, I am finding CSI's tech support to be so
unresponsive that asking a basic question about exporting data into AmiBroker
requires several attempts on my part due to lack of returned phone calls or
returned e-mails from tech support. Even after alerting management of
this issue, nothing has changed.
My experience with QP, on the other hand, has always been positive as
their tech support always responds within 24 hours. Even if they don't
know the answer immediately, they'll at least respond to acknowledge my
e-mail.
So, for those weighing the pros vs the cons, data nirvana comes at a
price of crappy tech support. Chuck's experience has been totally
positive from his posts on this board, but I've seen several others post how
they've also been cast aside by an unresponsive tech support.
I've been more than patient with these guys and I'm in it for at least
the year. The least I can do for those not subscribed, but thinking
about it, is tell you CAVEAT EMPTOR (buyer beware).
Regards,
Gary
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