Re: [amibroker] Re: CSI vs QP: the good, the bad, the ugly

["Gary A. Serkhoshian" <serkhoshian777@xxxxxxxxx>]

Tomasz,
 
You are right in that we all make mistakes, and I'll let it go at that.
 
FWIW, here's the open issues/questions I've asked CSI, and have yet to get a clear answer from tech support:
 
1.  After my initial download of 10 yrs of data via UA into AB what happens to the data that is locally stored in AB, and is beyond the 10 year window in terms of adjustments for dividends/splits/distributions, etc.  This is an issue for all AB/CSI users since the day after your subscription you'll have 10yrs + 1 day worth of data.  If that "extra" data isn't auto adjusted this will be big problem.  
 
Responses from tech support via phone (as they never responded to my e-mails) ranged from yes it will adjust, to no it only adjusts the 10 years, to finally "I'll get back to you".  So I have no idea how this issue is being addressed, if at all.
 
2.  Related to question#1, how does the days of history field in UA/Preferences/Distribution3 affect my daily update.  What number should this be?  What does this number mean on daily updates-- that corrections are applied on up to x number of bars as specified in preferences.  Or worse, does this number have to change dynamically to account for a new bar added to the database each day?
 
I tried setting the number to 10yrs 7 mos worth of data which is what I have now, and received an EAccess error.  Again, tech support has not gotten back to me on this.  What concerns me is the EAccess error goes away if change days of history to 10yrs worth of data which implies that the moving 10 year window is indeed in effect and older data is not adjusted.  Again, I'm only speculating, but what else can I do when I can't get a clear response from CSI?
 
Okay that's it.  Pretty straightforward for anyone who's used the UA program for more than 5 minutes.
 
Regards,
Gary
 
Tomasz Janeczko <amibroker@xxxxxx> wrote:
Dennis,Actually the problem in question is not compatibility.It is the "user-friendliness" type of problem (automatic detection ofhow many bars are already in AB and adjusting the setting in CSI to exporthistory of growing length ). So it is not time-critical and this may be oneof the reasons why it does not require immediate resolve.Best regards,Tomasz Janeczkoamibroker.com----- Original Message ----- From: "Phsst" To: Sent: Friday, March 12, 2004 12:47 AMSubject: [amibroker] Re: CSI vs QP: the good, the bad, the ugly> Gary (& others),>> Don't take this subject private.>> Like others, I intend to consider CSI when my QP2 subscription is up> and I'd like to see all issues posted in public.>> And FWIW, QP2 support
 isn't flawless either. When I bought a system> with WinXP, my QP2 app periodically locked up XP causing me to reboot.>> I wrote QP2 support multiple times and received a denial that they> either had a problem or that anyone else had reported the problem.>> Finally, I went out to the QP2 Users forum and saw that others were> having the same problem.>> I finally got to where I could crash XP via QP2 'on demand' and forced> QP2 to confront the problem.>> I'd like to see how CSI responds to Amibroker compatibility issues.>> Regards,>> Dennis> --- In amibroker@xxxxxxxxxxxxxxx, "Gary A. Serkhoshian"> wrote:> > Chuck,> >> > My point is simply CSI tech support does not respond to my e-mails> or return my phone calls. No matter what the issue, big or little, my> expectation is a 24 hour response time
 from tech support. CSI has met> that less than 25% of the time. Perhaps Tomasz ought to fly out to> Florida to give them a class. : )> >> > BTW, today on my fifth call in as many maket days coupled with about> 3 e-mails, I finally got an answer to a very direct question. Copying> Rudi, Mgt, Superman did nothing to expedite the process.> >> > I appreciate you forwarding the e-mail to CSI, but I am skeptical as> to what will ultimately result from it. Listing the specific problem> here would simply bore 90% of the members of the board. I can post it> to you privately if you'd like.> >> >> > Regards,> > Gary> >> >> > Chuck Rademacher wrote:> > Gary,> >> > I hope you don't mind, but I have forwarded your post to CSI. I> have already heard back that they will take some
 sort of action, but I> don't know what that might be. I'm sorry to hear that you are having> support problems. On the other hand, what can possibly not be> working? You download data and it exports the data to AB. Works> every time, or am I missing something. I'm not trying to be funny> about it, but I don't understand what kind of support you require.> Of course, that doesn't give CSI an excuse for not replying to you.> > -----Original Message-----> > From: Gary A. Serkhoshian [mailto:serkhoshian777@xxxx]> > Sent: Thursday, March 11, 2004 1:54 PM> > To: amibroker@xxxxxxxxxxxxxxx> > Subject: [amibroker] CSI vs QP: the good, the bad, the ugly> >> >> > Hi all,> >> > Just want to offer my 2 cents on my experiences so far with CSI and QP.> >> > While we all would love to adhere to the high data standards that> Chuck
 espouses and CSI provides, I am finding CSI's tech support to be> so unresponsive that asking a basic question about exporting data into> AmiBroker requires several attempts on my part due to lack of returned> phone calls or returned e-mails from tech support. Even after> alerting management of this issue, nothing has changed.> >> > My experience with QP, on the other hand, has always been positive> as their tech support always responds within 24 hours. Even if they> don't know the answer immediately, they'll at least respond to> acknowledge my e-mail.> >> > So, for those weighing the pros vs the cons, data nirvana comes at a> price of crappy tech support. Chuck's experience has been totally> positive from his posts on this board, but I've seen several others> post how they've also been cast aside by an unresponsive tech support.> >> > I've been more than
 patient with these guys and I'm in it for at> least the year. The least I can do for those not subscribed, but> thinking about it, is tell you CAVEAT EMPTOR (buyer beware).> >> > Regards,> > Gary> >> >> >> >> > ---------------------------------> > Do you Yahoo!?> > Yahoo! Search - Find what you're looking for faster.> >> > Send BUG REPORTS to bugs@xxxx> > Send SUGGESTIONS to suggest@xxxx> > -----------------------------------------> > Post AmiQuote-related messages ONLY to: amiquote@xxxxxxxxxxxxxxx> > (Web page: http://groups.yahoo.com/group/amiquote/messages/)> > --------------------------------------------> > Check group FAQ at:> http://groups.yahoo.com/group/amibroker/files/groupfaq.html> >> >> >> > Send BUG REPORTS to bugs@xxxx> >
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