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Gary (& others),
Don't take this subject private.
Like others, I intend to consider CSI when my QP2 subscription is up
and I'd like to see all issues posted in public.
And FWIW, QP2 support isn't flawless either. When I bought a system
with WinXP, my QP2 app periodically locked up XP causing me to reboot.
I wrote QP2 support multiple times and received a denial that they
either had a problem or that anyone else had reported the problem.
Finally, I went out to the QP2 Users forum and saw that others were
having the same problem.
I finally got to where I could crash XP via QP2 'on demand' and forced
QP2 to confront the problem.
I'd like to see how CSI responds to Amibroker compatibility issues.
Regards,
Dennis
--- In amibroker@xxxxxxxxxxxxxxx, "Gary A. Serkhoshian"
<serkhoshian777@xxxx> wrote:
> Chuck,
>
> My point is simply CSI tech support does not respond to my e-mails
or return my phone calls. No matter what the issue, big or little, my
expectation is a 24 hour response time from tech support. CSI has met
that less than 25% of the time. Perhaps Tomasz ought to fly out to
Florida to give them a class. : )
>
> BTW, today on my fifth call in as many maket days coupled with about
3 e-mails, I finally got an answer to a very direct question. Copying
Rudi, Mgt, Superman did nothing to expedite the process.
>
> I appreciate you forwarding the e-mail to CSI, but I am skeptical as
to what will ultimately result from it. Listing the specific problem
here would simply bore 90% of the members of the board. I can post it
to you privately if you'd like.
>
>
> Regards,
> Gary
>
>
> Chuck Rademacher <chuck_rademacher@xxxx> wrote:
> Gary,
>
> I hope you don't mind, but I have forwarded your post to CSI. I
have already heard back that they will take some sort of action, but I
don't know what that might be. I'm sorry to hear that you are having
support problems. On the other hand, what can possibly not be
working? You download data and it exports the data to AB. Works
every time, or am I missing something. I'm not trying to be funny
about it, but I don't understand what kind of support you require.
Of course, that doesn't give CSI an excuse for not replying to you.
> -----Original Message-----
> From: Gary A. Serkhoshian [mailto:serkhoshian777@x...]
> Sent: Thursday, March 11, 2004 1:54 PM
> To: amibroker@xxxxxxxxxxxxxxx
> Subject: [amibroker] CSI vs QP: the good, the bad, the ugly
>
>
> Hi all,
>
> Just want to offer my 2 cents on my experiences so far with CSI and QP.
>
> While we all would love to adhere to the high data standards that
Chuck espouses and CSI provides, I am finding CSI's tech support to be
so unresponsive that asking a basic question about exporting data into
AmiBroker requires several attempts on my part due to lack of returned
phone calls or returned e-mails from tech support. Even after
alerting management of this issue, nothing has changed.
>
> My experience with QP, on the other hand, has always been positive
as their tech support always responds within 24 hours. Even if they
don't know the answer immediately, they'll at least respond to
acknowledge my e-mail.
>
> So, for those weighing the pros vs the cons, data nirvana comes at a
price of crappy tech support. Chuck's experience has been totally
positive from his posts on this board, but I've seen several others
post how they've also been cast aside by an unresponsive tech support.
>
> I've been more than patient with these guys and I'm in it for at
least the year. The least I can do for those not subscribed, but
thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
>
> Regards,
> Gary
>
>
>
>
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