Re: [amibroker] Re: CSI vs QP: the good, the bad, the ugly

["Tomasz Janeczko" <amibroker@xxxxxx>]

Dennis,

Actually the problem in question is not compatibility.
It is the "user-friendliness" type of problem (automatic detection of
how many bars are already in AB and adjusting the setting in CSI to export
history of growing length ). So it is not time-critical and this may be one
of the reasons why it does not require immediate resolve.

Best regards,
Tomasz Janeczko
amibroker.com
----- Original Message ----- 
From: "Phsst" <phsst@xxxxxxxxx>
To: <amibroker@xxxxxxxxxxxxxxx>
Sent: Friday, March 12, 2004 12:47 AM
Subject: [amibroker] Re: CSI vs QP: the good, the bad, the ugly


> Gary (& others),
>
> Don't take this subject private.
>
> Like others, I intend to consider CSI when my QP2 subscription is up
> and I'd like to see all issues posted in public.
>
> And FWIW, QP2 support isn't flawless either. When I bought a system
> with WinXP, my QP2 app periodically locked up XP causing me to reboot.
>
> I wrote QP2 support multiple times and received a denial that they
> either had a problem or that anyone else had reported the problem.
>
> Finally, I went out to the QP2 Users forum and saw that others were
> having the same problem.
>
> I finally got to where I could crash XP via QP2 'on demand' and forced
> QP2 to confront the problem.
>
> I'd like to see how CSI responds to Amibroker compatibility issues.
>
> Regards,
>
> Dennis
> --- In amibroker@xxxxxxxxxxxxxxx, "Gary A. Serkhoshian"
> <serkhoshian777@xxxx> wrote:
> > Chuck,
> >
> > My point is simply CSI tech support does not respond to my e-mails
> or return my phone calls.  No matter what the issue, big or little, my
> expectation is a 24 hour response time from tech support.  CSI has met
> that less than 25% of the time.  Perhaps Tomasz ought to fly out to
> Florida to give them a class. : )
> >
> > BTW, today on my fifth call in as many maket days coupled with about
> 3 e-mails, I finally got an answer to a very direct question.  Copying
> Rudi, Mgt, Superman did nothing to expedite the process.
> >
> > I appreciate you forwarding the e-mail to CSI, but I am skeptical as
> to what will ultimately result from it.  Listing the specific problem
> here would simply bore 90% of the members of the board.  I can post it
> to you privately if you'd like.
> >
> >
> > Regards,
> > Gary
> >
> >
> > Chuck Rademacher <chuck_rademacher@xxxx> wrote:
> > Gary,
> >
> > I hope you don't mind, but I have forwarded your post to CSI.   I
> have already heard back that they will take some sort of action, but I
> don't know what that might be.  I'm sorry to hear that you are having
> support problems.   On the other hand, what can possibly not be
> working?   You download data and it exports the data to AB.  Works
> every time, or am I missing something.  I'm not trying to be funny
> about it, but I don't understand what kind of support you require.
> Of course, that doesn't give CSI an excuse for not replying to you.
> > -----Original Message-----
> > From: Gary A. Serkhoshian [mailto:serkhoshian777@x...]
> > Sent: Thursday, March 11, 2004 1:54 PM
> > To: amibroker@xxxxxxxxxxxxxxx
> > Subject: [amibroker] CSI vs QP: the good, the bad, the ugly
> >
> >
> > Hi all,
> >
> > Just want to offer my 2 cents on my experiences so far with CSI and QP.
> >
> > While we all would love to adhere to the high data standards that
> Chuck espouses and CSI provides, I am finding CSI's tech support to be
> so unresponsive that asking a basic question about exporting data into
> AmiBroker requires several attempts on my part due to lack of returned
> phone calls or returned e-mails from tech support.  Even after
> alerting management of this issue, nothing has changed.
> >
> > My experience with QP, on the other hand, has always been positive
> as their tech support always responds within 24 hours.  Even if they
> don't know the answer immediately, they'll at least respond to
> acknowledge my e-mail.
> >
> > So, for those weighing the pros vs the cons, data nirvana comes at a
> price of crappy tech support.  Chuck's experience has been totally
> positive from his posts on this board, but I've seen several others
> post how they've also been cast aside by an unresponsive tech support.
> >
> > I've been more than patient with these guys and I'm in it for at
> least the year.  The least I can do for those not subscribed, but
> thinking about it, is tell you CAVEAT EMPTOR (buyer beware).
> >
> > Regards,
> > Gary
> >
> >
> >
> >
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