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Subject: Re: Problems - DTN -TS2000i
>
> Talked to DTN tech support. Apparently, they made software changes over
the
> weekend that allow other software to correct bad ticks on the fly and
these
> changes have screwed up TS - a least some symbols, including e-minis ( my
> DTN quotes running 5 to 10 sec. behind PATS- usually even.) Omega was
> supposedly given 30 days notice of the prospective changes by DTN and did
> not respond that they would be unable to accommodate them - so DTN put
them
> in place. The tech supervisor said DTN would never have made the changes
if
> they had known it would cause problems. DTN engineering did not want to
> roll back the changes during the day but I urged a roll back overnight
> until such changes can be functional. They said they would call me back.
I
> suggest you call and request a roll back overnight. As I explained, if I
> don't have a working data feed, I cannot continue as a DTN customer -
simple
> as that.
>
> Regards,
> Jim Alvis
>
> ----- Original Message -----
> From: "Alfred Morrissette" <am@xxxxxxxxxxxxxx>
> To: "James Alvis" <alvishsd@xxxxxxxxxxxxx>
> Sent: Monday, October 22, 2001 2:26 PM
> Subject: DTN 2000i
>
>
> > Hi Jim..
> >
> > I have been having problems with DTN/2000i this morning. My hour glass
> > keeps flashing on and of and things are not running well. So far neither
> > DTN or TS have been any help.
> > Evidently DTN sent out some conversion codes this weekend that fouled
> > things up.
> >
> > Are you familiar with this and have you been able to solve the problem,
> > if you also experienced it?
> >
> > Thanks
> > Hope you have the time...
> >
> > Alfred Morrissette
>
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