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You are not alone. This morning (4/16) was especially awful. You
don't know how manytimes I've been left hanging with only the
realtime
TAL quotes from the CME and no TS charting during a NQ
daytrade/scalp.
I have been following this problem for several months now. I have
monitored their feed in realtime using "PingPlotter". I can see the
ping return times, packetloss, and addresses of each hop. I have
sent
them .gif files of my Hyperserver monitor window and .gif images of
PingPlotter during these down times. In the overwhelming majority of
cases it is *THEIR* backbone connection to the internet that is the
problem. They cannot (willnot) see this. If you call tech support,
they will tell you everything is fine on their end. Even though
their
servers seem to be rock solid(?); They need to monitor *BOTH* their
server farm connections coming out of Chicago and they evidently are
not. Both bbnplanet.net and alter.net have terrible packetloss at
times which results in your Hyperfeed server disconnecting.
PCQuote/Hyperfeed doesn't know this. There is no feedback mechanism
like with "RealAudio" streaming feeds.
1. you need to download a program like PingPlotter and track your
feed.
2. You need to call Tech support at 888/727-8683 and complain every
time it happens. The tech that answers will be unaware of the
problem, but needs to make note and report. I think I have been
the lone voice on this and nothing seems to be improving.
3. Head of Tech support is Stephen Green --> SGreen@xxxxxxxxxxx
President of Hyperfeed is Jim Porter --> JPorter@xxxxxxxxxxx
Let them both know how you feel.
4. If it doesn't improve, switch to another quote company and let
PCQuote/Hyperfeed know why.
Bob Perry
San Jose, CA
> From: xxx@xxxxxxx Sun 9:28 PM
> Subject: Re: Globex
> To: omega-list@xxxxxxxxxx
> CC: <omega-list@xxxxxxxxxx>
>
>
>
> Thanks to all who replied. I am still not receiving any quotes altho
> all looks well, i.e., server, charts, data reception icon, etc. I am
> not showing any tick reception in the server, though.
>
> I use PCQuote...perhaps that is where the problem lies even though
it
> shows connected.
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