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Dennis, What you just wrote was exactly my mind set as to why I never
activated the a/c with them after having opened it . Incidently Brown & Co.
is cheap enough for stocks and the firm I use for the commodities charges me
only $15 round no extra fees.I would do business with a firm on line because
you don't bother calling etc. When we reach the point in the future that
they are 100 % safe , then ok. I was hoping someone who had actually used
timber would come forward and say that , but I doubt it.
Dom----- Original Message -----
From: DH <catapult@xxxxxxxxxxx>
To: <realtraders@xxxxxxxxxxxxxxx>
Sent: Saturday, September 23, 2000 5:10 PM
Subject: [RT] Re: Timber Hill??
> > they claim that their uptime is 99%.
>
> I sure hope it's better than that. The e-mini trades 24 hours a day, 5
> days a week, which works out to over an hour of downtime a week.
>
> But the real problem, from what I hear, is how they handle your orders
> if the e-system does go down. They claim to have a phone backup but I
> hear it's like trying to get through to tech support at a software
> company. Since they don't have any conventional phone infrastructure,
> you get all the customers at once trying to call a single number and
> talk to some poor guy who isn't a real clerk in the conventional sense
> of the word. And, since their books are totally dependent on the
> e-system, if it's down, the clerk probably won't even be able to tell
> you your position, let alone your fill price. And, to add insult to
> injury, they charge you something like $30 for the call when THEIR
> f***up is the reason you are calling.
>
> No thanks. I'd rather pay the bucks for a broker with a decent backup
> infrastructure. Commissions are chump change compared to a bad trade
> because of broker problems. Imagine going into Thursday night not
> knowing if you were long or short the Naz. :-)
>
> --
> Dennis
>
>
>
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