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> they claim that their uptime is 99%.
I sure hope it's better than that. The e-mini trades 24 hours a day, 5
days a week, which works out to over an hour of downtime a week.
But the real problem, from what I hear, is how they handle your orders
if the e-system does go down. They claim to have a phone backup but I
hear it's like trying to get through to tech support at a software
company. Since they don't have any conventional phone infrastructure,
you get all the customers at once trying to call a single number and
talk to some poor guy who isn't a real clerk in the conventional sense
of the word. And, since their books are totally dependent on the
e-system, if it's down, the clerk probably won't even be able to tell
you your position, let alone your fill price. And, to add insult to
injury, they charge you something like $30 for the call when THEIR
f***up is the reason you are calling.
No thanks. I'd rather pay the bucks for a broker with a decent backup
infrastructure. Commissions are chump change compared to a bad trade
because of broker problems. Imagine going into Thursday night not
knowing if you were long or short the Naz. :-)
--
Dennis
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