|
PureBytes Links
Trading Reference Links
|
Earl Adamy wrote:
> Been a DBC (Signal via internet) customer, done that! For what you want
> my highest recommendation would go to Ensign/DTN via satellite. Next
> best recommendation to quote.com QCharts via internet.
>
> Earl & All,
Thanks. To be fair, I must tell you that I now have heard from DBC.
Please find below their
e-mail to me and my reply. If this is boring to you, now is a good time to
hit delete. <G>
Subject:
Re: Help! Another ROS victim - Signal Delayed
Date:
Tue, 04 Jan 2000 15:12:22 -0800
From:
nwinski <nwinski@xxxxxxxxxxxxxxx>
Organization:
InfiNet
To:
DBCTech <DBCTech@xxxxxxx>, Norman Winski
<nwinski@xxxxxxxxxxxxxxx>,
:
1
DBCTech wrote:
Dear Mr. Winski,
Thanks for your email. I will send in this correspondence a copy of the
correct ROS. This needs to be placed in the WINSIG directory in 3.11.
We have been notifying customers allyear long, both through our website
Y2K
compliancy statement and through our newsletter, "The Exchange" as well as
encouraging our customers to upgrade to the two latest software versions.
NW: Rather than saying in so many words I am an idiot because I didn't read
whatever
tiny blurb you put in the newsletter, an apology and offer for compensation
would be nice.
Obviously I am not the only one who had this problem. Perhaps all of your
customers are
as dumb as I am? If that is the case, then you need to spell things out
better than you did.
Deflecting the blame unto me only makes me angrier.
NW: Your new software is not compatible with my computer. The latest version
of
Signal won't work with Windows 3.1., right? So, although I wanted to upgrade
to the new
version, it wasn't possible. Please see my letter below.
<<splus.lod>>
Regards,
L.D.Prunty
Technical Support Representative
http://www.dbc.com
Dear L.D.,
Thank you for your prompt reply.
I read your monthly newsletter almost every month. If you printed
your notice with a bold headline
on the front page for the past several months, how could I have missed it?
Do you think that if I knew
about this months in advance, I would have waited until January 3, to fix
it? Apparently, based on
Monday's call volume, there were lots of other customers who were as
surprised as I was. So,
something is amiss here. As for the website, I have no need to go to the
website unless you tell me
there is something there I need to get. Therefore, I seldom go to your
website. A better way to handle
this is to register the e-mail addresses of those who have e-mail and send
them a notice for urgent
situations like this. Your company could save a substantial amount of money
this way. You could also
offer your monthly newsletter on the internet via send an e-mail notice with
a link to the newsletter.
This would allow you to establish an email list so you could keep in better
touch with your customers. It
would also afford you the opportunity to market various products via e-mail
that would create additional
revenues.
Thanks for listening. Perhaps if you pass these ideas along to your
management, you would earn a
bonus? Has DBC decided what they are going to do to compensate everyone for
all this trouble? If I
don't get at least a one month credit, I will start shopping for another
quote service.
Best Wishes,
Norman Winski
A loyal customer 1984 - ????
P.S. Please feel free to add me to your new e-mail list to get any pertinent
or urgent messages
concerning Signal via cable. That is assuming I continue to subscribe to
Signal.
> -----Original Message-----
> From: nwinski [SMTP:nwinski@xxxxxxxxxxxxxxx]
> Sent: Saturday, December 04, 1999 1:54 AM
> To: DBCTECH@xxxxxxx; Norman Winski
> Subject: Help! Another ROS victim - Signal Delayed
>
> Hi, I am Norman Winski, Delayed Signal account 107249. My address is
> 6457 Autumn Woods Blvd., Naples, FL, 34109. My telephone is
> 941-594-3939. You can send faxes to 786-549-2656.
> My box reads Password Expired. I have ROS 74.52. I tried following
> your instructions but they do not correspond to what actually happens.
> For example, when I did the download the name of the file is SPLUS.HTM
> not SPLUS.LOD as your website indicated. It also downloaded to my
> netscape program files. I tried to follow your instructions about
> "replacing" SPLUS.LOD. I took this to mean that I needed to delete any
> old SPLUS.LOD files I found, which is what I did. I found a 1995 version
> of this file in my File Manger. I hope that was the right thing to do
> and I didn't mess up the program. By the way, I have a 486-66 computer
> with Windows 3.1. For a fix, you can send either a 3.5" floppy or cd.
> Thank you in advance for your help.
> Given that DBC knew about this problem for at least six months, as
> indicated on your website by the date for the download, that you should
> credit everyone with this problem with at least one month free. I spent
> most of Monday trying to get thru on the telephone. I made it to the
> second level (wait over here) after several hours only to be
> disconnected after over one hour of additional waiting. I finally got
> through in the evening (EST) to hear your tape with instructions that
> kept getting interrupted by the female voice coming on to say that I
> should keep waiting. This entire fiasco is an exercise in
> mis-management. There is no reason that I and all the other subscribers
> should not have been notified of this problem well in advance. Your
> advice on the telephone tape was to go to your website. If you expect so
> many to be able to access the internet, why didn't you have all of these
> customer register their e-mail addresses so that you can send them a
> notice when there is a potential problem? For those who do not have
> internet or e-mail access, you could easily have reported this problem
> on the front page of your monthly newsletter.
> I have been a customer of yours since 1984. I was one of the
> original Dataspeed - Quotrek customers. This is this worse problem and
> management of a problem I ever remember from your company. .
> I eagerly look forward to getting my signal program running and
> getting compensated for this huge hassle. Please reply with an
> indication as to what and when I should expect some help so that I will
> know whether I should stop trying get help on the telephone.
>
> Thanks
>
> Norman Winski
>
>
------------------------------------------------------------------------
Name: splus.lod
splus.lod Type: unspecified type (application/octet-stream)
Encoding: base64
>
>
> ----- Original Message -----
> From: "nwinski" <nwinski@xxxxxxxxxxxxxxx>
> To: <eadamy@xxxxxxxxxx>; <realtraders@xxxxxxxxxxxxxxx>;
> <DBCTECH@xxxxxxx>
> Sent: Tuesday, January 04, 2000 2:13 PM
> Subject: Re: [RT] Re: Y2KDT3UA - DBC - Signal
>
> >
> >
> > Earl Adamy wrote:
> >
> > > No Y2K bugs is a myth! Monday morning the CME live feed and
> Quote.com
> > > were both showing problems with their feeds. When I got back late
> last
> > > evening and ran my downloads from Pinnacle and CSI UA, AGet charts
> were
> > > all screwed up - no January bars and all charts in Training mode. I
> > > downloaded a patch for AGet and the charts were ok. I assume
> therefore
> > > that the CSI UA data was ok.
> > >
> > > Earl & All,
> >
> > Anyone have Signal via cable? DBC (Signal) apparently knew
> about a
> > Y2K bug in their software
> > (ROS) six months ago, based on the date on the download fix at their
> > website, but didn't tell any of their customers (like me) until
> Monday, Jan
> > 3. That meant that 20,000 people or more were all trying to call DBC
> on
> > Monday to get help not knowing why their "Password Expired". I tried
> to call
> > all day and finally get through to a taped message in the evening.
> Finally,
> > a recorded message comes on with directions on how to fix this
> problem. In
> > the middle of the instructions, another recorded voice INTERRUPTS to
> say,
> > "due to an unusually large call volume, your wait may be longer than
> > normal...yada yada yada" This happened repeatdly. I could have
> killed!!!
> > <G> In fact, at that point, I was literally screaming at the voices
> coming
> > from my speaker-phone! My seven year old son, almost fell off his
> chair
> > from laughing at the situation.
> >
> > Anyway, I found out that the flawed ROS doesn't recognize 2000,
> so it
> > won't recognize my password. My box reads, "Password Expired", so no
> > quotes. But wait! You think that all of that is an incredible amount
> of
> > incompetence and mismanagement? That's not all! The directions DBC
> gives
> > for the download do not correspond to what actually occurs. I must now
> wait
> > for them to send me a floppy disk, which means best case is that DBC
> will
> > Fedex a disk to me by Wednesday. I can only hope that the directions
> they
> > send with the disk are better than what they provided at the website.
> OY
> > VEY!!!
> > I have been a customer with this entity or one of its predecessors
> since
> > 1984. I was one of their first Quotrek customers in Chicago when they
> were
> > Dataspeek - Quotrek and just starting. However, if they don't do
> something
> > to fix this problem fast AND compensate me for the hassle and lack of
> > service, I will be shopping for an alternative quote service. If you
> have
> > any suggestions, I only need a delayed quote service, as I very seldom
> day
> > trade. I have been paying DBC $80 per month for all markets. .
> >
> > Exasperatedly,
> >
> > Norman Winski
> >
> > >
> > >
> > > ----- Original Message -----
> > > From: "Stig O" <olausson@xxxxxxxxxx>
> > > To: <realtraders@xxxxxxxxxxxxxxx>
> > > Sent: Tuesday, January 04, 2000 12:04 AM
> > > Subject: [RT] Y2KDT3UA
> > >
> > > Anybody having Y2K problems with DT3 or UA (Unfair Advantage)?
> > >
> > > S&P data shows up as Jan 3 1900 in DT3 (Not in Adv Get for instance)
> and
> > > I have not received any precious metals data from UA.
> > > Does anybody know if it's COMEX or UA or I who has a problem?
> > >
> > > Regards
> > > Stig
> >
> >
|