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I went around and around with DBC Signal on email notifications. DBC
already has email addresses for internet Signal customers and I pointed
out to them that, aside from providing good customer service, they may
incur a legal liability for failing to take all reasonable steps to keep
their customers informed. Their supremely customer service oriented
position is firm: it is the customer's responsibility to check the DBC
web pages whenever the customer feels something might be wrong or about
to go wrong. These people do not deserve to be in business!
Earl
----- Original Message -----
From: "nwinski" <nwinski@xxxxxxxxxxxxxxx>
To: <eadamy@xxxxxxxxxx>
Cc: <realtraders@xxxxxxxxxxxxxxx>; <DBCtech@xxxxxxx>
Sent: Tuesday, January 04, 2000 4:28 PM
Subject: Re: [RT] Re: Y2KDT3UA - DBC - Signal
>
> L.D.Prunty
> Technical Support Representative
> http://www.dbc.com
>
> Dear L.D.,
> Thank you for your prompt reply.
> I read your monthly newsletter almost every month. If you
printed
> your notice with a bold headline
> on the front page for the past several months, how could I have missed
it?
> Do you think that if I knew
> about this months in advance, I would have waited until January 3, to
fix
> it? Apparently, based on
> Monday's call volume, there were lots of other customers who were as
> surprised as I was. So,
> something is amiss here. As for the website, I have no need to go to
the
> website unless you tell me
> there is something there I need to get. Therefore, I seldom go to your
> website. A better way to handle
> this is to register the e-mail addresses of those who have e-mail and
send
> them a notice for urgent
> situations like this. Your company could save a substantial amount of
money
> this way. You could also
> offer your monthly newsletter on the internet via send an e-mail
notice with
> a link to the newsletter.
> This would allow you to establish an email list so you could keep in
better
> touch with your customers. It
> would also afford you the opportunity to market various products via
e-mail
> that would create additional
> revenues.
>
> Thanks for listening. Perhaps if you pass these ideas along to
your
> management, you would earn a
> bonus? Has DBC decided what they are going to do to compensate
everyone for
> all this trouble? If I
> don't get at least a one month credit, I will start shopping for
another
> quote service.
>
>
> Best Wishes,
>
> Norman Winski
> A loyal customer 1984 - ????
>
> P.S. Please feel free to add me to your new e-mail list to get any
pertinent
> or urgent messages
> concerning Signal via cable. That is assuming I continue to subscribe
to
> Signal.
>
>
> > -----Original Message-----
> > From: nwinski [SMTP:nwinski@xxxxxxxxxxxxxxx]
> > Sent: Saturday, December 04, 1999 1:54 AM
> > To: DBCTECH@xxxxxxx; Norman Winski
> > Subject: Help! Another ROS victim - Signal Delayed
> >
> > Hi, I am Norman Winski, Delayed Signal account 107249. My
address is
> > 6457 Autumn Woods Blvd., Naples, FL, 34109. My telephone is
> > 941-594-3939. You can send faxes to 786-549-2656.
> > My box reads Password Expired. I have ROS 74.52. I tried
following
> > your instructions but they do not correspond to what actually
happens.
> > For example, when I did the download the name of the file is
SPLUS.HTM
> > not SPLUS.LOD as your website indicated. It also downloaded to my
> > netscape program files. I tried to follow your instructions about
> > "replacing" SPLUS.LOD. I took this to mean that I needed to delete
any
> > old SPLUS.LOD files I found, which is what I did. I found a 1995
version
>
> > of this file in my File Manger. I hope that was the right thing to
do
> > and I didn't mess up the program. By the way, I have a 486-66
computer
> > with Windows 3.1. For a fix, you can send either a 3.5" floppy or
cd.
> > Thank you in advance for your help.
> > Given that DBC knew about this problem for at least six
months, as
> > indicated on your website by the date for the download, that you
should
> > credit everyone with this problem with at least one month free. I
spent
> > most of Monday trying to get thru on the telephone. I made it to
the
> > second level (wait over here) after several hours only to be
> > disconnected after over one hour of additional waiting. I finally
got
> > through in the evening (EST) to hear your tape with instructions
that
> > kept getting interrupted by the female voice coming on to say that
I
> > should keep waiting. This entire fiasco is an exercise in
> > mis-management. There is no reason that I and all the other
subscribers
> > should not have been notified of this problem well in advance.
Your
> > advice on the telephone tape was to go to your website. If you
expect so
>
> > many to be able to access the internet, why didn't you have all of
these
>
> > customer register their e-mail addresses so that you can send them
a
> > notice when there is a potential problem? For those who do not
have
> > internet or e-mail access, you could easily have reported this
problem
> > on the front page of your monthly newsletter.
> > I have been a customer of yours since 1984. I was one of the
> > original Dataspeed - Quotrek customers. This is this worse problem
and
> > management of a problem I ever remember from your company. .
> > I eagerly look forward to getting my signal program running
and
> > getting compensated for this huge hassle. Please reply with an
> > indication as to what and when I should expect some help so that I
will
> > know whether I should stop trying get help on the telephone.
> >
> > Thanks
> >
> > Norman Winski
> >
> >
>
> ------------------------------------------------------------------
------
>
> Name: splus.lod
> splus.lod Type: unspecified type (application/octet-stream)
> Encoding: base64
>
>
>
>
>
> >
> >
> > ----- Original Message -----
> > From: "nwinski" <nwinski@xxxxxxxxxxxxxxx>
> > To: <eadamy@xxxxxxxxxx>; <realtraders@xxxxxxxxxxxxxxx>;
> > <DBCTECH@xxxxxxx>
> > Sent: Tuesday, January 04, 2000 2:13 PM
> > Subject: Re: [RT] Re: Y2KDT3UA - DBC - Signal
> >
> > >
> > >
> > > Earl Adamy wrote:
> > >
> > > > No Y2K bugs is a myth! Monday morning the CME live feed and
> > Quote.com
> > > > were both showing problems with their feeds. When I got back
late
> > last
> > > > evening and ran my downloads from Pinnacle and CSI UA, AGet
charts
> > were
> > > > all screwed up - no January bars and all charts in Training
mode. I
> > > > downloaded a patch for AGet and the charts were ok. I assume
> > therefore
> > > > that the CSI UA data was ok.
> > > >
> > > > Earl & All,
> > >
> > > Anyone have Signal via cable? DBC (Signal) apparently
knew
> > about a
> > > Y2K bug in their software
> > > (ROS) six months ago, based on the date on the download fix at
their
> > > website, but didn't tell any of their customers (like me) until
> > Monday, Jan
> > > 3. That meant that 20,000 people or more were all trying to call
DBC
> > on
> > > Monday to get help not knowing why their "Password Expired". I
tried
> > to call
> > > all day and finally get through to a taped message in the evening.
> > Finally,
> > > a recorded message comes on with directions on how to fix this
> > problem. In
> > > the middle of the instructions, another recorded voice INTERRUPTS
to
> > say,
> > > "due to an unusually large call volume, your wait may be longer
than
> > > normal...yada yada yada" This happened repeatdly. I could have
> > killed!!!
> > > <G> In fact, at that point, I was literally screaming at the
voices
> > coming
> > > from my speaker-phone! My seven year old son, almost fell off his
> > chair
> > > from laughing at the situation.
> > >
> > > Anyway, I found out that the flawed ROS doesn't recognize
2000,
> > so it
> > > won't recognize my password. My box reads, "Password Expired", so
no
> > > quotes. But wait! You think that all of that is an incredible
amount
> > of
> > > incompetence and mismanagement? That's not all! The directions
DBC
> > gives
> > > for the download do not correspond to what actually occurs. I must
now
> > wait
> > > for them to send me a floppy disk, which means best case is that
DBC
> > will
> > > Fedex a disk to me by Wednesday. I can only hope that the
directions
> > they
> > > send with the disk are better than what they provided at the
website.
> > OY
> > > VEY!!!
> > > I have been a customer with this entity or one of its
predecessors
> > since
> > > 1984. I was one of their first Quotrek customers in Chicago when
they
> > were
> > > Dataspeek - Quotrek and just starting. However, if they don't do
> > something
> > > to fix this problem fast AND compensate me for the hassle and lack
of
> > > service, I will be shopping for an alternative quote service. If
you
> > have
> > > any suggestions, I only need a delayed quote service, as I very
seldom
> > day
> > > trade. I have been paying DBC $80 per month for all markets. .
> > >
> > > Exasperatedly,
> > >
> > > Norman Winski
> > >
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Stig O" <olausson@xxxxxxxxxx>
> > > > To: <realtraders@xxxxxxxxxxxxxxx>
> > > > Sent: Tuesday, January 04, 2000 12:04 AM
> > > > Subject: [RT] Y2KDT3UA
> > > >
> > > > Anybody having Y2K problems with DT3 or UA (Unfair Advantage)?
> > > >
> > > > S&P data shows up as Jan 3 1900 in DT3 (Not in Adv Get for
instance)
> > and
> > > > I have not received any precious metals data from UA.
> > > > Does anybody know if it's COMEX or UA or I who has a problem?
> > > >
> > > > Regards
> > > > Stig
> > >
> > >
>
>
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