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Dear Mr. BMI:
I just received my bill for April. Either there is a mistake on it, or you
have again raised rates. If the latter is true, please explain in detail
what extra benefit I will now receive for the extra money you desire. Is
the product of a higher quality? I believe (and this sentiment is echoed
by other BMI users) that since DBC took over BMI, the quality and speed of
BMI is now down on a level with Signal. Is this what you are charging me
extra for?
Is the customer service now quicker and more accurate? The results I
receive when I try to contact you via telephone indicate the customer
service I was accustomed to with BMI has also sunk to the level of Signal.
Is billing more accurate? Some months you charge my credit card nothing
and other months you charge double. I've recently been billed for
equipment that I did not order or receive, yet I heard no attempt from you
to correct the mistake. The action had to be initiated by me. More
accurate? - you be the judge.
Realistically, what would you do in my situation?
As soon as I find a suitable replacement, I'll be out of here. Your
company has lost touch with quality, customer service, accuracy, and
efficiency. For that you want to raise my rates?
Sincerely,
Matt Proudfit
"You always miss 100% of the shots you don't take" - Wayne Gretsky
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