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Matt Proudfit wrote:
> Dear Mr. BMI:
>
> I just received my bill for April. Either there is a mistake on it, or you
> have again raised rates. If the latter is true, please explain in detail
> what extra benefit I will now receive for the extra money you desire. Is
> the product of a higher quality? I believe (and this sentiment is echoed
> by other BMI users) that since DBC took over BMI, the quality and speed of
> BMI is now down on a level with Signal. Is this what you are charging me
> extra for?
>
> Is the customer service now quicker and more accurate? The results I
> receive when I try to contact you via telephone indicate the customer
> service I was accustomed to with BMI has also sunk to the level of Signal.
>
> Is billing more accurate? Some months you charge my credit card nothing
> and other months you charge double. I've recently been billed for
> equipment that I did not order or receive, yet I heard no attempt from you
> to correct the mistake. The action had to be initiated by me. More
> accurate? - you be the judge.
>
> Realistically, what would you do in my situation?
>
> As soon as I find a suitable replacement, I'll be out of here. Your
> company has lost touch with quality, customer service, accuracy, and
> efficiency. For that you want to raise my rates?
>
> Sincerely,
>
> Matt Proudfit
>
> "You always miss 100% of the shots you don't take" - Wayne Gretsky
Dear Mr. Proudfit,
I am confused by your correspondance. You have never contacted me
before and I have never received a check from you.. However, if you would
like to send a larger check than you previously
comtemplated sending, , I will be glad to obliged you with the proper name and
address information.
Please confirm that this is the intent of your correspondance and I will supply
the needed information.
Appreciatively,
Norman
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