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<DIV><FONT size=2>I would like to relay my troubles with Prophet Data
Service. I had signed up for a trial subscription which I had cancelled
for several reasons. For one I could not receive the data via my
software. Additionally when I called their 800 number I received a
disconnect signal. </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Imagine to my surprise when I was billed for a service I never
used. I tried resolving this with several phone calls. I was
initially told I was not entitled to a refund(??????). After much
haranguing they agreed to refund my money. However they only refunded me 2
of 34 dollars charged and in addition charged my credit card another 34
dollars. Further numerous phone calls to resolve this matter were
unsuccessful. The manager Tim refused my requests to talk with me on
the phone to rectify which should have been a simple manner.
Unfortunately, I have been force to notify my credit card company to rectify
this matter. I found the behavior of Prophet Data Service to be deceitful
and unacceptable. </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2>Marc </FONT></DIV>
<DIV><FONT size=2></FONT> </DIV>
<DIV><FONT size=2></FONT> </DIV></BODY></HTML>
</x-html>From ???@??? Fri Feb 27 21:21:41 1998
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Date: Fri, 27 Feb 1998 22:05:10 -0700
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From: "BrentinUtahsDixie" <brente@xxxxxxxxxxxx>
To: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Subject: Re: Prophet Data
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Status:
Marc,
Unfortunate Problem. I have not had this sort of trouble myself. I know
that for the money I am not going to get a lot of service but they have
been reasonably helpful and fairly responsive to my inquiries. I have tried
about 7 different data services and I had to pay for any service I ordered
whether it was useful or compatible or not.
Best Regards,
Brent
----------
From: Marc Hara Lawrence <ml1@xxxxxxxxxxxxxxxxxxx>
To: RealTraders Discussion Group <realtraders@xxxxxxxxxxxxxx>
Subject: Prophet Data
Date: Friday, February 27, 1998 8:53 PM
I would like to relay my troubles with Prophet Data Service. I had signed
up for a trial subscription which I had cancelled for several reasons. For
one I could not receive the data via my software. Additionally when I
called their 800 number I received a disconnect signal.
Imagine to my surprise when I was billed for a service I never used. I
tried resolving this with several phone calls. I was initially told I was
not entitled to a refund(??????). After much haranguing they agreed to
refund my money. However they only refunded me 2 of 34 dollars charged and
in addition charged my credit card another 34 dollars. Further numerous
phone calls to resolve this matter were unsuccessful. The manager Tim
refused my requests to talk with me on the phone to rectify which should
have been a simple manner. Unfortunately, I have been force to notify my
credit card company to rectify this matter. I found the behavior of
Prophet Data Service to be deceitful and unacceptable.
Marc
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