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Once upon a time years back I had a similar experience in reverse. I had
returned a DBC cable box via Fed Express. DBC claimed they never received
it. Fortunaltely the great equalizer of the internet let me track the
package via the FedX URL to the person who signed for it at DBC. Snapped a
copy of the data and emailed it to DBC management. End of case and the
$700 was credited to my account.
BobR
At 11:03 PM 10/27/97 +1000, Kozo Morimoto wrote:
>I recently bought a technical analysis software from what I believed to
>be a pretty reputable publisher. I paid for express delivery thru FedEx
>(against my strongest wishes) and because of bungling by FedEx, I received
>the package 2months after purchase. That's fine, since I did end up
>receiving the package intact. Now, the software comes with 30day money
>back guarantee - that was one of the reason I purchased it, in confidence
>that if I did not believe it to be what it claimed to be, I can send it
>back for a full refund. To be well within the 30 day period, I emailed
>the publisher after 3 weeks of trial that I'm not really satisfied of the
>product and that I would like to return it. They get back to me saying
>that the 30 day trial started on the day it left THEIR office. So they
>are telling me that the 30 day trial period ended 1 month BEFORE I
>actually received the product. They seem to be quite unwilling to refund
>my money.
>
>The question is: are there any government authorities whom I can approach
>to have this matter resolved? Where I live, there are government
>departments called "Office of Fair Trading". I can prove my receipt date
>by simply going to the post office (since I had to sign for it) as well as
>approaching FedEx (since they didn't release it from the post office a few
>days prior to my actual receipt).
>
>
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