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I recently bought a technical analysis software from what I believed to
be a pretty reputable publisher. I paid for express delivery thru FedEx
(against my strongest wishes) and because of bungling by FedEx, I received
the package 2months after purchase. That's fine, since I did end up
receiving the package intact. Now, the software comes with 30day money
back guarantee - that was one of the reason I purchased it, in confidence
that if I did not believe it to be what it claimed to be, I can send it
back for a full refund. To be well within the 30 day period, I emailed
the publisher after 3 weeks of trial that I'm not really satisfied of the
product and that I would like to return it. They get back to me saying
that the 30 day trial started on the day it left THEIR office. So they
are telling me that the 30 day trial period ended 1 month BEFORE I
actually received the product. They seem to be quite unwilling to refund
my money.
The question is: are there any government authorities whom I can approach
to have this matter resolved? Where I live, there are government
departments called "Office of Fair Trading". I can prove my receipt date
by simply going to the post office (since I had to sign for it) as well as
approaching FedEx (since they didn't release it from the post office a few
days prior to my actual receipt).
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