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Kozo Morimoto wrote:
>
> I recently bought a technical analysis software from what I believed to
> be a pretty reputable publisher. I paid for express delivery thru FedEx
> (against my strongest wishes) and because of bungling by FedEx, I received
> the package 2months after purchase. That's fine, since I did end up
> receiving the package intact. Now, the software comes with 30day money
> back guarantee - that was one of the reason I purchased it, in confidence
> that if I did not believe it to be what it claimed to be, I can send it
> back for a full refund. To be well within the 30 day period, I emailed
> the publisher after 3 weeks of trial that I'm not really satisfied of the
> product and that I would like to return it. They get back to me saying
> that the 30 day trial started on the day it left THEIR office. So they
> are telling me that the 30 day trial period ended 1 month BEFORE I
> actually received the product. They seem to be quite unwilling to refund
> my money.
>
> The question is: are there any government authorities whom I can approach
> to have this matter resolved? Where I live, there are government
> departments called "Office of Fair Trading". I can prove my receipt date
> by simply going to the post office (since I had to sign for it) as well as
> approaching FedEx (since they didn't release it from the post office a few
> days prior to my actual receipt).
If you purchased the item with a credit card, you can disput the item.
Your credit card company will want a complete detail of the whole trans
action. Then you will be able to get your money back.
If you paid with cash, you will have a hard time, sorry to say.
Contact your Better Business B. They might be able to help.
Hope this helps.
Joe Frabosilio
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