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> So Todd, how do you conduct your podiatry business? For example, you
>
> tell a patient that it will take six months of treatment to corrent
> their
> problem and then they quit after 3 months. Then they complain that you
>
> didn't cure the problem, even though there is considerable evidence of
>
> improvement. Do you refund all of their money? Do you work for free
> even when you have done a good job and delivered on what you promised?
a lot of companies do take the policy of "satisfaction guaranteed." it
doesn't matter WHY the person isn't satisfied -- if they aren't happy, a
refund is indicated. quibbling with the customer isn't going to make
them happy. getting legalistic isn't going to make them happy. it's
pretty black and white.
-jack
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