Expired Permanent Password in TS2k?

["John Corrion" <corrion@xxxxxxxxxxx>]

Hi,
 
Any suggestions from the list?
 
I have called the proper support number (800-375-8522) and left a message
without a response and sent the E-mail below, again without a response.
 
Has anyone else had this issue with the permanent password expiring in TS2k?
 
Thanks,
 
John 
 
-------Original Message-------
 
From: John Corrion
Date: 01/03/05 15:48:48
To: forumadministrator@xxxxxxxxxxxxxxxxxxxxx
Subject: Permanent Password Expired?
 
Hi,
 
I am getting a expired password message from TS2ki today.  I have a "good
forever" password received 01NO01?
 
Help, anybody that I can call or E-mail?
 
John Corrion
 
customer no. 77828