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At 08:50 PM 7/31/2004, you wrote:
>Does anyone have a senior tech support contact at TS they can recommend? I
>seem to be having a communication issue with the folks on their forum. I
>found a problem with a issue that arose with the new version. Not a minor
>issue, as it (once they make me give up my old build, as they always do)
>will virtually shut me down for a few days after every holiday.
You have the option of saving the previous build when you upgrade, which
I always do...
>First they erroneously deleted the topic and refused to reinstate it. Made
>me repost. Now they say that they cannot replicate the pics I sent
>them...duhhh, don't know what to do, sorry. I'm coming to believe I am
>talking to a 12-year old over there.
I agree that the "TradeStation Forum" is a lousy solution to customer
support - hundreds of newbe questions mixed in with important support
issues. It is almost impossible to find an answer to a question you post. No
one could possible have time to read all the stuff posted there.
I would greatly prefer a normal email list where I could save the important
messages on my computer and junk all the rest.
>There are smart, caring people at TS. I have spoken to them it the
>past...unfortunately I just don't have contact info for anyone now. Any
>suggestions?
I have had good luck with phone support so you might try that. They do
answer the phone promptly and have been very responsive to my questions in
the past.
Bob Fulks
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