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Yes, because they know that you are a sold customer. Sales pitches and
Salespeople make customer service and support seem as easy as
when you were buying the product.
The secret is that when you bought the product, you never had in mind
that you were also paying for open-ended TIME spent in the future as a mandatory
beta-tester for the product, as well as the product's lobotomy-ladened
customer service department.
Wednesday, November 12, 2003, 5:53:48 PM, you wrote:
MS> Mark -
MS> Everyone knows that SUPPORT is a ficticious, but highly ADVERTISED PROFIT
MS> CENTER for most of these service companies....i.e. "we've got great
MS> support".
MS> What's great about it I ask them ?
MS> Omega Research had "great support", remember ?
>> -----Original Message-----
>> From: Mark Brown [mailto:markbrown@xxxxxxxxxxxxx]
>> Sent: Wednesday, November 12, 2003 6:43 PM
>> To: omega-list@xxxxxxxxxx; wireless wireless
>> Subject: Re[2]: eSignal
>>
>>
>> Hello wireless,
>>
>> glad to know your people are so on top of it. it was me who contacted
>> london last night as i figured they might be awake as you slept. and
>> it only took your support group untill 2:15 pm today to respond to my
>> request for help that something was wrong - a full 12 hours AFTER i
>> reported the problem.
>>
>> yeehaw - what does the upgrade to get support cost? maybe i will pay
>> that one now that i have no regional fee. let me guess that has taken
>> the place of the regional fee now?
>>
>>
>> ww> There was a problem with a site last night. The London
>> ww> office made the operations night staff aware of it who
>> ww> worked to recover it. Very sorry about this.
>>
>> ww> Also, there no longer is a regional fee. That was
>> ww> discontinued.
>>
>> ww> Chuck
>> ww> @eSignal
>>
>>
>>
>> --
>> Thank You,
>> Mark Brown
>> www.markbrown.com
>>
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