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Mark -
Everyone knows that SUPPORT is a ficticious, but highly ADVERTISED PROFIT
CENTER for most of these service companies....i.e. "we've got great
support".
What's great about it I ask them ?
Omega Research had "great support", remember ?
> -----Original Message-----
> From: Mark Brown [mailto:markbrown@xxxxxxxxxxxxx]
> Sent: Wednesday, November 12, 2003 6:43 PM
> To: omega-list@xxxxxxxxxx; wireless wireless
> Subject: Re[2]: eSignal
>
>
> Hello wireless,
>
> glad to know your people are so on top of it. it was me who contacted
> london last night as i figured they might be awake as you slept. and
> it only took your support group untill 2:15 pm today to respond to my
> request for help that something was wrong - a full 12 hours AFTER i
> reported the problem.
>
> yeehaw - what does the upgrade to get support cost? maybe i will pay
> that one now that i have no regional fee. let me guess that has taken
> the place of the regional fee now?
>
>
> ww> There was a problem with a site last night. The London
> ww> office made the operations night staff aware of it who
> ww> worked to recover it. Very sorry about this.
>
> ww> Also, there no longer is a regional fee. That was
> ww> discontinued.
>
> ww> Chuck
> ww> @eSignal
>
>
>
> --
> Thank You,
> Mark Brown
> www.markbrown.com
>
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