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Thanks for all the great suggestions on diagnosing my dsl problem. My issue
seems to be resolved, though I cannot point to exactly what I or the phone
co did that fixed it. In any event I will retain all the emails for future
reference.
Chris
----- Original Message -----
From: "Jeff" <j.pesis@xxxxxxx>
To: "Chris Cheatham" <nchrisc@xxxxxxxxxx>
Sent: Wednesday, September 17, 2003 10:05 PM
Subject: RE: dsl troubleshooting
> Hi Chris,
>
> I had exactly the same problem. Dropouts would be anywhere from minutes to
> hours, and always at random. I wasn't using a router, I was using a hub. I
> swapped hubs, cables, DSL modem and was on the phone every night with
> Verizon technical support. Most frustrating! They had a tech even come out
> to my house to test the line; but of course he found nothing since it was
> working at the moment he was testing it. This went on for quite some time.
> It finally turned out to be a virus on one of my machines. It was a DOS
> (Denial of Service) virus which was flooding the network causing the
> dropouts. I have since gotten rid of the virus but still get occasional
> dropouts (but nothing like before). During all this process I switched the
> hub to a router which helps eliminate some of the problems.
>
> According to the Verizon tech I spoke to there are still a lot of these
> kinds of viruses out there, and also like the recent Blaster virus which
is
> chocking the network causing dropouts. I occasionally get DNS errors in
> I.E., which is also caused by this. Reloading the I.E. page usually works
> though. So until everyone gets their act together and cleans up their PCs
> it's likely these kinds of dropouts will continue. They can happen so
fast
> that the average user may not make a big deal out of it, but if you're
> trading and lose a minute... well, that can be a mighty long minute.
>
> So my suggestion would be to check your system with a good virus tool, and
> get a firewall &/or router. That still may not stop it totally but it
should
> help a lot.
>
> Good luck!
>
> Jeff
>
> -----Original Message-----
> From: Jimmy Snowden [mailto:jhsnowden@xxxxxxx]
> Sent: Wednesday, September 17, 2003 6:37 AM
> To: Chris Cheatham; Omega-list@xxxxxxxxxx
> Subject: Re: dsl troubleshooting
>
>
> Chris,
>
> It is nearly always the router. They lose the connection then don't
> want to connect again. Power the router down wait a min. and power
> up. Or buy a new router. I'm on my third. I don't have DSL but it
> is the same type connection. Some of them work really well others
> don't.
>
> Best regards,
> Jimmy Snowden
> mailto:jhsnowden@xxxxxxx
>
>
> Tuesday, September 16, 2003, 7:47:37 PM, you wrote:
>
> CC> Hi gang,
>
> CC> My dsl connection is givng me trouble and I can't pinpoint the
problem.
> I
> CC> wonder if anyone might have any advice. The problem is my computer
loses
> CC> connection with dsl periodically, usually for a couple of minutes at a
> time.
> CC> My provider, SWBell, says they see no problem on their end. I have a
> repair
> CC> order in with the phone co, as there has been some line static as
well.
> CC> However, the more I think about it, it seems like there may be another
> CC> issue. SWBell says that my account has been logging on once a day or
so,
> not
> CC> the dozens of times I have lost connection. It seems as though the
issue
> CC> might be either the modem, the router (a pretty new smc that normally
> works
> CC> great) or computer. I've tried a direct connect on the computer, but
> cannot
> CC> get the darn sbc software to work right. So I am stumpted. Any
> suggestions
> CC> would be appreciated. Before this started yesterday, there were
> absolutely
> CC> no problems.
>
> CC> Thanks,
> CC> Chris
>
>
>
>
> Outgoing mail scanned by Norton
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