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What a crock of shit.
As a DTN satellite user I did not receive any "outbound call" from any of your reps.
I called myself and got the Prophet-X fax ----- you call this a backup. That useless piece of shit won't even chart a 1 min ES chart.
You should purchase the conversion tool yourself and convert the data from ascii to .xpo format and post the refresh data on a website for tradestation users.
You think increasing the microwave power will do any good ? What homegrown are you smoking, Jay ? Right, like it did any good when simple thunderstorms moved over your uplink 2 to 3 times in recent months we all lost data ---- a hurricaine will smother your uplink.
Your DTN idiot administrators don't have the sense to locate their uplink in a desert area where rain is rare.
On Wed, 17 Sep 2003 16:25:49 -0500 , Jay.Froscheiser@xxxxxxx wrote:
>DTN is providing an alternative delivery mechanism for customers who may
>be effected by the approaching Hurricane. Current forecasts show that the
>
>worst of the storm should stay 35-40 miles East of our uplink provider.
>Obviously, the possibility for rainfade is still there. We have been on
>the phone with the uplink provider and were informed that their system
>will automatically increase power if needed from its normal 70watts up to
>1600watts. This should be enough power to transmit through most storms.
>If this is not enough power, they may be able to increase the power an
>additional 400watts for a total of 2000watts. Because there is no
>guarantee that the storm won't cause a data outage, we are providing
>backup Internet services.
>
>DTN feels it is best to be pro-active in working with our customers to
>ensure uninterrupted service. This is why our support reps are busy
>making outbound calls to all of our Real-Time satellite data customers as
>well as providing information via force pages to our products. Because
>any potential weather related outage will only effect a limited number of
>our customers, we are not placing instructions on our general website.
>
>We do have tick data available in comma delimited format should an outage
>occur. This data will be available free of charge to customers who need
>to fill holes in their data-stores. It is my understanding that Omega
>doesn't provide an import method for tick data from a comma delimited
>file. But, with the resources of this group, I am sure someone will be
>able to provide any conversion tools necessary.
>
>If you have not received a call already, feel free to contact customer
>support in order to obtain instructions on receiving a backup Internet
>account during the storm.
>
>Jay Froscheiser
>Vice President, Product Operations
>DTN Market Access, LLC.
>www.dtniq.com | www.finwin.com | www.iqfeed.net
>www.dtnmarketaccess.com
>
>
>
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