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Hello Simon,
that experience would send me packing as well. my mini's fill in 2
seconds. I've run maybe 10 versions of the software (Win98 and Win2k)
on 4 year two 3-year old machines. I'm curious, what were you running
on?
Best regards,
Jim Johnson mailto:jejohn@xxxxxxxxxxx
--
Saturday, August 24, 2002, 10:42:46 AM, you wrote:
SD> And just to balance this out...
SD> I used PFG for about 6months.. and in that time found my emini
SD> fills to take anywhere up to 30 seconds. The interface was clunky,
SD> slow to respond, and generally all pretty "win 3.1"ish (never really
SD> sure whether it was going to keep working or die at any moment).
SD> The end came when I had an order I put in which took almost 15
SD> minutes to fill. In that time I rebooted my machine twice, restarted
SD> the software, cancelled the order a bunch of times, and got exactly
SD> no response. Cost me a bunch of money, so I closed the account.
SD> This was the worst of the day, but I had several other orders that
SD> took maybe 5 minutes to fill. And no, not on globex, regular session,
SD> with high volume, and lots of action.
SD> Sent a LOT of documentation to them about the issue, and basically
SD> got back "we're not interested, and we don't really care."
SD> Am now with another broker, and get much more typical response,
SD> fills inside a couple of seconds max. A very much happier experience.
SD> I wouldn't go back to PFG, nor recommend them to anyone I cared
SD> about if they paid me a million bucks*.
SD> Si
SD> *I might recommend them and then split the million with a mate :)
SD> At 10:01 24/08/02 -0400, you wrote:
>>Hello Terry,
>>
>>I've use PFG's BestDirect software for 4 years almost exclusively
>>with mini's. I pay $9 per RT--not the cheapest. But I can cound on
>>one hand the number of "chats" I've had with them for support. If it
>>don't screw up you don't have to worry about support much. When I have
>>used phone support, its been there no problem. I've never had a trade
>>I felt screwed about because of their errors (plenty of mine however).
>>
>>To me good support is akin to my air conditioner manufacturer trying
>>to sell me supplemental warranties.
>>
>>At PFG I can get a trade three ways if need be (power failure, line
>>failure etc.). use the software (99.9% of the time), call the
>>BestDirect desk, call my actual broker (who I haven't talked to in
>>months). The software provides real-time quotes (with bid ask 5 deep
>>if you need it).
>>
>>no affiliation with them except satisfied customer. call Peter Slaga
>>(877-494-8188).
>>
>>
>>
>>
>>Best regards,
>> Jim Johnson mailto:jejohn@xxxxxxxxxxx
>>
>>--
>>Saturday, August 24, 2002, 2:51:26 AM, you wrote:
>>
>>
>>TBR> I've used both IB and Lind for years. imho the short answer is
>>TBR> that Lind gives great service and charges unreasonably high
>>TBR> commissions while IB gives no service and charges unreasonably
>>TBR> low commissions. So the question is how much service and
>>TBR> commissions matter. Commissions matter a lot to me cause I day
>>TBR> trade minis, and I don't need much service so I use IB as my main
>>TBR> broker with Lind as backup.
>>
>>TBR> I have had IB support simply terminate a chat session with me
>>TBR> when they could not immediately answer my question. I sincerely
>>TBR> believe the person on the other end of these connections is
>>TBR> trying to juggle more than one person simultaneously. There are
>>TBR> other unhappy stories too.
>>
>>TBR> regards,
>>
>>TBR> tbr
>>
>> >>
>> >> Hi
>> >>
>> >> I have settles on Fidelity, Cybertraders, to open a stock account for
>> a Roth IRA
>> >> and
>> >> Interactive Brokers , Lind Waldock to open a Futures account.
>> >>
>> >> Any pros/cons about either of the two.
>> >>
>> >> Frank, San Diego
>> >>
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