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And just to balance this out...
I used PFG for about 6months.. and in that time found my emini
fills to take anywhere up to 30 seconds. The interface was clunky,
slow to respond, and generally all pretty "win 3.1"ish (never really
sure whether it was going to keep working or die at any moment).
The end came when I had an order I put in which took almost 15
minutes to fill. In that time I rebooted my machine twice, restarted
the software, cancelled the order a bunch of times, and got exactly
no response. Cost me a bunch of money, so I closed the account.
This was the worst of the day, but I had several other orders that
took maybe 5 minutes to fill. And no, not on globex, regular session,
with high volume, and lots of action.
Sent a LOT of documentation to them about the issue, and basically
got back "we're not interested, and we don't really care."
Am now with another broker, and get much more typical response,
fills inside a couple of seconds max. A very much happier experience.
I wouldn't go back to PFG, nor recommend them to anyone I cared
about if they paid me a million bucks*.
Si
*I might recommend them and then split the million with a mate :)
At 10:01 24/08/02 -0400, you wrote:
>Hello Terry,
>
>I've use PFG's BestDirect software for 4 years almost exclusively
>with mini's. I pay $9 per RT--not the cheapest. But I can cound on
>one hand the number of "chats" I've had with them for support. If it
>don't screw up you don't have to worry about support much. When I have
>used phone support, its been there no problem. I've never had a trade
>I felt screwed about because of their errors (plenty of mine however).
>
>To me good support is akin to my air conditioner manufacturer trying
>to sell me supplemental warranties.
>
>At PFG I can get a trade three ways if need be (power failure, line
>failure etc.). use the software (99.9% of the time), call the
>BestDirect desk, call my actual broker (who I haven't talked to in
>months). The software provides real-time quotes (with bid ask 5 deep
>if you need it).
>
>no affiliation with them except satisfied customer. call Peter Slaga
>(877-494-8188).
>
>
>
>
>Best regards,
> Jim Johnson mailto:jejohn@xxxxxxxxxxx
>
>--
>Saturday, August 24, 2002, 2:51:26 AM, you wrote:
>
>
>TBR> I've used both IB and Lind for years. imho the short answer is
>TBR> that Lind gives great service and charges unreasonably high
>TBR> commissions while IB gives no service and charges unreasonably
>TBR> low commissions. So the question is how much service and
>TBR> commissions matter. Commissions matter a lot to me cause I day
>TBR> trade minis, and I don't need much service so I use IB as my main
>TBR> broker with Lind as backup.
>
>TBR> I have had IB support simply terminate a chat session with me
>TBR> when they could not immediately answer my question. I sincerely
>TBR> believe the person on the other end of these connections is
>TBR> trying to juggle more than one person simultaneously. There are
>TBR> other unhappy stories too.
>
>TBR> regards,
>
>TBR> tbr
>
> >>
> >> Hi
> >>
> >> I have settles on Fidelity, Cybertraders, to open a stock account for
> a Roth IRA
> >> and
> >> Interactive Brokers , Lind Waldock to open a Futures account.
> >>
> >> Any pros/cons about either of the two.
> >>
> >> Frank, San Diego
> >>
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