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Omega won't do diddly squat because TS2Ki is a stand-alone software product
unrelated to their brokerage business. But having already insulted their
paying customers with an unfinished product still un-fixed to date, and
abandoning them with no true successor to the product, any non
responsiveness to offering fixes and updates for the Global Server is class
action material, in my opinion.
At 01:57 PM 10/23/2001, James Alvis wrote:
>DTN rolled back the changes and my TS2Ki is working fine today - no CPU
>overload. But this reprieve is only temporary (3-4 weeks?) unless
>Tradestation (Omega) agrees to modify TS2Ki to accommodate changes in the
>DTN feed. The situation is detailed in the attached email from a DTN
>representative.
>
>I have not been able to reach Tradestation tech support today (busy signals)
>but intend to ask them to make these apparently simple changes to the Global
>Server; failure to do so will effectively kill the product as an intraday
>tool. I don't pretend to understand the legal responsibility that
>Tradestation (Omega) may have to TS2Ki customers but am inclined to wonder
>whether, now that they are in the more highly regulated brokerage business,
>they are more susceptible to complaints to the SEC, state securities
>commissions and attorneys general. If they fail to support one product in
>order to steer customers to their current product (TS Pro), such actions
>might be seen as a deceptive, even fraudulent business practice.
>
>Jim Alvis
>
>----- Original Message -----
>From: <Jerry.Prazan@xxxxxxx>
>To: "James Alvis" <alvishsd@xxxxxxxxxxxxx>
>Sent: Tuesday, October 23, 2001 2:47 PM
>Subject: Re: Rollback
>
>
> > The tech boys and management met for hours to come up with a plan that
> > resulted in rolling back the changes that caused you the trouble. so you
> > should be working okay now. The problem is that the changes to the
> > datastream were changes that were necessary to solve other problems or get
> > customers things that they have been requesting. Namely, tick serial
> > numbers so that we can correct "bad ticks" and also add incremental
>volumes
> > to the futures and futures option. We are required to give every software
> > vendor 30 days notice and they are supposed to make the necessary changes
> > in there software to accomodate the changes in our datafeed. Tradestation
> > did not make the changes and we can't make the changes for them .
> >
> > Our datafeed is going to be changing to solve problems like the bad ticks
> > or add features like the incremental volume. Any tradestation customer is
> > going to have future problems if Tradesation will not keep to their
> > commitments to service their software.
> >
> > The fact remains that if this roll back is going to be temporary, if you
> > are using Tradestation, they need to make small easily accomplished
>changes
> > to it to react to changes to our data structure. We are obligated to
>inform
> > them and wait 30 days before the changes are effective. There is no
>second
> > way , Tradestation and only Tradestation can make these changes. I would
> > suggest that you consult your purchase agreement on any obligation by
> > Tradestation to upgrade their software
> >
> > Give me a call when you get this e-mail
> >
> > 800-511-0096 ex. 3249
> >
> > ________________________________________________________
> > DTN E-Mail Confidentiality Disclaimer:
> > The information contained in this e-mail message is legally
> > privileged and confidential information intended only for the
> > use of the individual or entity named above. If the reader
> > of this e-mail message is not the intended recipient, you are
> > hereby notified that any dissemination, distribution, or copy
> > of this email is strictly prohibited. If you have received
> > this e-mail in error, please contact the sender and immediately
> > delete the original message. Thank you.
> >
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