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DTN rolled back the changes and my TS2Ki is working fine today - no CPU
overload. But this reprieve is only temporary (3-4 weeks?) unless
Tradestation (Omega) agrees to modify TS2Ki to accommodate changes in the
DTN feed. The situation is detailed in the attached email from a DTN
representative.
I have not been able to reach Tradestation tech support today (busy signals)
but intend to ask them to make these apparently simple changes to the Global
Server; failure to do so will effectively kill the product as an intraday
tool. I don't pretend to understand the legal responsibility that
Tradestation (Omega) may have to TS2Ki customers but am inclined to wonder
whether, now that they are in the more highly regulated brokerage business,
they are more susceptible to complaints to the SEC, state securities
commissions and attorneys general. If they fail to support one product in
order to steer customers to their current product (TS Pro), such actions
might be seen as a deceptive, even fraudulent business practice.
Jim Alvis
----- Original Message -----
From: <Jerry.Prazan@xxxxxxx>
To: "James Alvis" <alvishsd@xxxxxxxxxxxxx>
Sent: Tuesday, October 23, 2001 2:47 PM
Subject: Re: Rollback
> The tech boys and management met for hours to come up with a plan that
> resulted in rolling back the changes that caused you the trouble. so you
> should be working okay now. The problem is that the changes to the
> datastream were changes that were necessary to solve other problems or get
> customers things that they have been requesting. Namely, tick serial
> numbers so that we can correct "bad ticks" and also add incremental
volumes
> to the futures and futures option. We are required to give every software
> vendor 30 days notice and they are supposed to make the necessary changes
> in there software to accomodate the changes in our datafeed. Tradestation
> did not make the changes and we can't make the changes for them .
>
> Our datafeed is going to be changing to solve problems like the bad ticks
> or add features like the incremental volume. Any tradestation customer is
> going to have future problems if Tradesation will not keep to their
> commitments to service their software.
>
> The fact remains that if this roll back is going to be temporary, if you
> are using Tradestation, they need to make small easily accomplished
changes
> to it to react to changes to our data structure. We are obligated to
inform
> them and wait 30 days before the changes are effective. There is no
second
> way , Tradestation and only Tradestation can make these changes. I would
> suggest that you consult your purchase agreement on any obligation by
> Tradestation to upgrade their software
>
> Give me a call when you get this e-mail
>
> 800-511-0096 ex. 3249
>
> ________________________________________________________
> DTN E-Mail Confidentiality Disclaimer:
> The information contained in this e-mail message is legally
> privileged and confidential information intended only for the
> use of the individual or entity named above. If the reader
> of this e-mail message is not the intended recipient, you are
> hereby notified that any dissemination, distribution, or copy
> of this email is strictly prohibited. If you have received
> this e-mail in error, please contact the sender and immediately
> delete the original message. Thank you.
>
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