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That sounds similar to my experience with Matrox, also in Canada. Their
warranty is worthless, as they will not honor it without an RMA number, which
can only be obtained on the phone. And only after they are convinced it's
broken, which takes at least an hour of phone time including the inevitable
30 minute plus wait on hold. I gave up after spending 70 dollars on long
distance and was told "Try the diagnostic I'm emailing you then call back,
eh.", which would've cost another 70 bucks.
In a message dated 9/23/01 7:09:50 PM Pacific Daylight Time,
junkmayl@xxxxxxxxxxxx writes:
> Anyway, to diagnose the problem, I called ATI tech support. The number is
> 1-904-xxx-xxxx and I spent about 70 minutes over a couple of days trying to
> diagnose the problem. heck at .05 per minute, that is only $3, it is worth
> trying. Well, to my dismay, ATI is in Canada and the toll charges were
> $1.10 per minute. Thanks to AT&T gouging me, my phone bill is more
> expensive than had I just gone out and bought a new card. Be forewarned
> that for $2 a month you can get on an AT&T plan and call canada for .07 per
> minute.
>
> To make matters worse, ATI exhausted their resources and were unable to fix
> the problem. They told me to return the card to the dealer where I bought
> it.
>
> My experience has NOT been very good with the ATI radeon VE.
>
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