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Dear Randall & Group,
I concur.
I signed up with LOS several years ago when Jeff Jacobsen still owned and ran
it. He sold it -- thereafter, in my opinion, it went downhill. When I had
subscribed to it from Jeff, I received from him a written promise that I could
unsubscribe at any time and receive a rebate for any unused portion of my
subscription. After Jeff left, I cancelled my subscription and requested a
rebate. The "new" LOS replied "Our policy is no rebates." I sent them a copy
of the written promise I had received from Jeff and asked them to reconsider.
They never replied.
Later, I subscribed to Ben's (and Mike's) service and found them different in
style from but equal in quality to Jeff's old service.
Are you aware that Jeff is back in business as http://www.xsquawk.com ?
Sincerely,
Richard
Randall Kurzon wrote:
> We all spend lots of time complaining about some of the poor service we
> receive in this business. I thought it might be time to post an unsolicited
> message about some incredibly good treatment I have received.
>
> I currently use a live SP squawk service from
> http://www.realtimefutures.com/ after having switched from
> http://www.los.net several months ago. I switched from LOS because they made
> no response at all to numerous complaints I had made about the deteriorating
> quality of their service. A week or so ago I complained by e-mail about an
> aspect of the service I was displeased about at the RealTime Futures squawk
> and was surprised to get a reply within hours from the announcer (Ben
> Lichtenstein) himself. He emphasized that he would make every effort to
> remedy the situation promptly. Not only did he do so but this past Saturday
> I received a follow up e-mail from him in which he was checking to make sure
> I was happy with their current level of service. He also wanted to be sure
> that I felt my complaint had been properly addressed and in a timely
> fashion. Now that's amazing in the futures business!!!
>
> I have no connection (other than that of a customer) with either of the
> above services. I have been using squawk service for at least 2 years now
> and find it useful though probably not essential to trading the SP. It
> certainly is good to have direct from the pit bid and ask prices though. You
> also have a good way to check your data feed and, at times, are informed
> that the "boards" at the CME are late (not your data feed- sometimes).
>
> Hope this isn't considered too off topic but good service should be
> recognized too.
>
> Regards, Randall
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