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I forwarded this memo onto Joe Bigane, manager of biz development at
hyperfeed technologies...
Spoke with him last week. He is unaware of how bad the retail arm of the
service is (PC QUOTE).......he does only the institutional stuff.....but PC
Quote licenses hyperfeed technology.
> -----Original Message-----
> From: sptrader@xxxxxxxxxxxx [mailto:sptrader@xxxxxxxxxxxx]
> Sent: Monday, June 12, 2000 5:16 PM
> To: IUhrik@xxxxxxx
> Cc: omega-list@xxxxxxxxxx
> Subject: PC Quote feed downtime
>
>
> Had no hyperfeed data for TS until noon EST. I switched TS to
> the second
> server farm - no data - made numerous attempts to contact PCQ
> tech support, was
> disconnected several times, left a return number with an
> operator - have yet
> to hear from PCQ. This is not the first time that their tech
> support appears
> to be a myth. Fortunately, I have backup systems.
>
> B.A.
>
> IUhrik wrote:
>
> I was getting no data from PCQuote until 10:03 a.m. The Internet
> connection was OK. At 10:03 the data started flowing as if nothing
> happened. Has anyone else been affected by this?
>
> BTW, PCQ 800 number switchboard was dead in the morning; their toll
> number was going unanswered. Even now it is impossible to get
> hold of them;
> after a few minutes on hold they will bounce you to the beginning of the
> queue.
> Their service is getting bad.
>
> Igor Uhrik
>
>
>
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