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I've had to deal with DBC, and there 'supervisors' are absolute jerks. It
is sort of like Bank of America employees. I think they get them from the
same pool of emotionally-dead, uncaring, 'the-customer-is-not-first'
training facilities.
----- Original Message -----
From: "Gary Fritz" <fritz@xxxxxxxx>
To: "RealTraders Discussion Group" <realtraders@xxxxxxxxxxxxxxx>;
<omega-list@xxxxxxxxxx>
Sent: Thursday, May 25, 2000 3:25 PM
Subject: BMI overbilling
> I finally got around to looking at my April BMI bill, and discovered
> they had overbilled me by about $60. When they discontinued delayed
> quotes, they promised they would upgrade me to realtime for no
> additional BMI fees, just exchange fees. However, I had delayed data
> for NYSE, NASDAQ, and AMEX. Turns out that when you go to realtime
> for stocks AND futures, that increases the BMI "database fee" by just
> about $60. So they tried to jack up my fees in spite of their "no
> additional fees" claim.
>
> I called them and, after arguing with the service rep for a while and
> waiting on hold for 15 minutes while she "checked with her
> supervisor," I got them to reverse the extra charge. You might want
> to check your statement to see if they did the same to you.
>
> Gary
>
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