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Hi Gary (been a while),
BMI did the exact same thing to me. I called them a couple weeks ago, and
the BMI rep I talked to seemed to know all about it. I was prepared to
read them the riot act, but she reversed the charges and sent a notice to
DBC billing to prevent more overbilling without a fight.
I've only been using DBC(Lotus) real-time products since 1988 (poor me) and
they've always had screwed up billing, with the screw up always an overbill
of course. Must be a long standing policy with them. I was just looking
over some letters with the old DBC/Signal billing people from 1990 (before
internet e-mail), and the same darn thing, overcharging me for services
requiring my action to correct them. I've also had endless problems with
them every time I change a credit card billing.
/Jud
At 04:25 PM 5/25/00 -0600, you wrote:
>I finally got around to looking at my April BMI bill, and discovered
>they had overbilled me by about $60. When they discontinued delayed
>quotes, they promised they would upgrade me to realtime for no
>additional BMI fees, just exchange fees. However, I had delayed data
>for NYSE, NASDAQ, and AMEX. Turns out that when you go to realtime
>for stocks AND futures, that increases the BMI "database fee" by just
>about $60. So they tried to jack up my fees in spite of their "no
>additional fees" claim.
>
>I called them and, after arguing with the service rep for a while and
>waiting on hold for 15 minutes while she "checked with her
>supervisor," I got them to reverse the extra charge. You might want
>to check your statement to see if they did the same to you.
>
>Gary
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