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-----Original Message-----
From: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Cc: President <OfficeOfThePresident@xxxxxxxxxxxxxxxxx>
Date: Wednesday, September 22, 1999 3:21 PM
Subject: Fw: Account Cancellation
As far as I know, you are in for a battle. A friend tried to cancel out
after three months of TS4.0 and what a fight he had. They, Omega, claimed
they have a 30 day return policy and after that, too bad; you own it and
must pay full amount!
He fought them for months and finally claimed victory when the credit card
company reversed all charges (that Omega kept on charging monthly) and
refused to honor any new charges.
And it was a real nuisance for him. So Dave, Good Luck and let me know if
thay stopped charging immediately. I'd really be interested.
John
>This email speaks for itself.
>
>After months of frustration I am giving up on TS 2000i real-time.
>
>-----Original Message-----
>From: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
>To: accmaint@xxxxxxxxxxx <accmaint@xxxxxxxxxxx>
>Date: Wednesday, September 22, 1999 2:56 PM
>Subject: Account Cancellation
>
>
>>My account id is dsj0000, and I am an Omega user.
>>
>>Please cancel this account effective end-September, and make no more
>charges
>>to my credit card.
>>
>>My reason for cancellation is that the Omega Global Server is unstable
with
>>your feed (and I assume all others!). I have spent hours everyday for
some
>>months fighting this data maintenance problem, both dealing with stability
>>and speed problems intraday, and download problems at night (with
>>historybank.com). When the system dies intraday, there is no way to
>recover
>>lost data.
>>
>>I now give up. I need to spend my time trading, and not fighting data
>>problems.
>>
>>Thank you for your service during this time.
>>
>>David S. Johnson
>>
>
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