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Part of this question is how will the credit card company respond to your
complaint. Having had serveral merchant accounts for debiting credit cards,
I can tell you that credit card companies tend to favor the individual and
hold the merchants to very high standards. I don't know if the people who
you will be complaining to at Omega are aware of how serious the credit card
companies are, but many times just threatening to tell the credit card
issuer that you will refuse the charges will get you what you want. The
credit cards companies keep very detailed track of these kinds of complaints
and are quick to punish vendors whose chargeback rate is too high.
Punishments range from raising the discount rate (the percent that the
credit card company takes out of each transaction) to cancelling the
merchant account outright. Omega is not likely to have their account
cancelled because they undoubtedly have a high monthly volume, but they
should be concerned about ticking off the account issuer.
Kent
-----Original Message-----
From: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
To: jdfo <jdfo@xxxxxxxxx>; omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Date: Wednesday, September 22, 1999 4:39 PM
Subject: Re: Account Cancellation
The account cancellation is with pcquote, not omega.
I have not tackled that question yet...
With all the talk about legalities on this list (IRS, shrink-wrap, re-sale,
etc.) what is the opinion of canceling a contract with omega because of the
software being defective and omega making untrue claims about performance
and functionality?
I haven't started such a discussion with omega, but I wonder what the group
thinks about the question.
Dave Johnson
-----Original Message-----
From: jdfo <jdfo@xxxxxxxxx>
To: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
Cc: Omega List <omega-list@xxxxxxxxxx>
Date: Wednesday, September 22, 1999 4:31 PM
Subject: Re: Account Cancellation
>
>-----Original Message-----
>From: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
>To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
>Cc: President <OfficeOfThePresident@xxxxxxxxxxxxxxxxx>
>Date: Wednesday, September 22, 1999 3:21 PM
>Subject: Fw: Account Cancellation
>
>
>
>As far as I know, you are in for a battle. A friend tried to cancel out
>after three months of TS4.0 and what a fight he had. They, Omega, claimed
>they have a 30 day return policy and after that, too bad; you own it and
>must pay full amount!
>
>He fought them for months and finally claimed victory when the credit card
>company reversed all charges (that Omega kept on charging monthly) and
>refused to honor any new charges.
>
>And it was a real nuisance for him. So Dave, Good Luck and let me know if
>thay stopped charging immediately. I'd really be interested.
>
>John
>
>
>
>>This email speaks for itself.
>>
>>After months of frustration I am giving up on TS 2000i real-time.
>>
>>-----Original Message-----
>>From: Dave Johnson <dsj000@xxxxxxxxxxxxxx>
>>To: accmaint@xxxxxxxxxxx <accmaint@xxxxxxxxxxx>
>>Date: Wednesday, September 22, 1999 2:56 PM
>>Subject: Account Cancellation
>>
>>
>>>My account id is dsj0000, and I am an Omega user.
>>>
>>>Please cancel this account effective end-September, and make no more
>>charges
>>>to my credit card.
>>>
>>>My reason for cancellation is that the Omega Global Server is unstable
>with
>>>your feed (and I assume all others!). I have spent hours everyday for
>some
>>>months fighting this data maintenance problem, both dealing with
stability
>>>and speed problems intraday, and download problems at night (with
>>>historybank.com). When the system dies intraday, there is no way to
>>recover
>>>lost data.
>>>
>>>I now give up. I need to spend my time trading, and not fighting data
>>>problems.
>>>
>>>Thank you for your service during this time.
>>>
>>>David S. Johnson
>>>
>>
>
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