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Correct me if I am worng, but this is not a tech
support forum. This is a user forum. It is NOT
created, maintained or anything (really anything) by
Omega.
Then there is the fact that whenever anyone 'official'
has spoken in this formum he has been bashed to death
- or if you will, driven off the list.
And then, if memmory serves me right, the list goes
out to little over 1,000 email address. And everybody
I personally know that is on the list has at least two
names. I would not be surprised if there were 500 or
less people reading all of this. And some of them are
competitors (Mark Brown for example, I'm sure there
are metastock and WallStreet analyst employees and who
knows who else?)
So it is 500 of how many Omega users? 12,000? 15,000?
Support to this list would reach about 5% of all
customers.
So would it be worth for Omega the personnel and the
agraviation of listening to a bunch of people bitch
all day? is it their obligation? would it help?
I would say the answers to these questions are maybe,
no and a little.
And don't get me wrong, I would love to see Omega
provide A LOT MORE support and educational options
that what they have now (specially better manuals).
H
--- Carroll Slemaker <cslemaker1@xxxxxxxx> wrote:
> Although every tech-support forum probably attracts
> a fair amount of
> bitching, I agree that this one probably attracts
> more than usual. But I
> feel it's a chicken vs. egg question - which came
> first, Omega's avoidance
> of this list (and other responsible tech-support
> practices), or the
> bitching.
>
> At this point, I would say that much, if not most,
> of the bitching is
> deserved. If Omega really wanted to improve their
> image, they would have to
> first correct the many problems (both software AND
> customer-relations) which
> undeniably exist, and then grit their teeth and
> endure the abuse until their
> customer base learned that their rebirth was for
> real.
>
> Carroll S.
>
>
> ----- Original Message -----
> From: Ron Augustine <RonAug@xxxxxxxxxxxxx>
> To: <omega-list@xxxxxxxxxx>
> Sent: Tuesday, July 13, 1999 12:52 AM
> Subject: RE: TS2K - works
>
>
> > David,
> >
> > Unfortunately there are a small number of people
> on this List who have no
> > respect for anyone from Omega. In the past, they
> piled-on quickly and
> > mercilessly bashed almost anyone from Omega
> whenever they posted messages
> to
> > this List.
> >
> > Much like learning to not touch a hot burner more
> than once, the Omegans
> > have learned the hard way. Omega has its own
> support facility and they
> > focus their attention there.
> >
> > For whatever it's worth, this has become the Omega
> Bitch/Bash list.
> > ___________________________________
> > At 09:15 PM 7/11/99 -0700, you wrote:
> > >
> > >Doesn't anyone think it odd that Omega maintains
> such conspicuous absence
> on
> > >this list? I frequent many other newsgroups and
> lists where there are
> often
> > >paid tech support people who's job it is to help
> users find solutions. It
> is
> > >rare for those lists to leave it up to the users
> themselves to help each
> > >other. The techs always step in and guide the
> users to solutions in plain
> > >view of the list, since if one person has the
> problem chances are others
> are
> > >having it too. The fact that Omega does not have
> such people here is
> very
> > >mindboggling. They must have absolutely no
> concept of consumer confidence
> > >and the loss of it that they suffer every day. If
> I was Bill Cruz and I
> was
> > >aware of the way my product was publicly being
> trashed I would have a
> team
> > >of tech support people on this list helping out
> in a heartbeat. So that
> > >raises the question, is Bill Cruz not aware? and
> if he isnt aware then
> why
> > >isnt he, and if he is aware then why is he
> letting this fire rage
> > >unattended?
> > >
> > >d
> > >
> > >
> >
>
>
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