|
PureBytes Links
Trading Reference Links
|
Good questions, David. I'm addressing this to what Bill Cruz's email
address should be if it follows the convention that the tech support folks
use. If it were my company, or I had shares in it, I would expect him to
reply and ultimately to change the current self-defeating policy of
attempted secrecy. -uf
At 09:15 PM 7/11/99 -0700, David Elden wrote:
> > It would make more sense for
> > techsupp to be very open about such messages and post them here as well as
> > in the faq on www.omegaresearch.com , especially if several people have
> > posted a related problem on this list.
>
>
>Doesn't anyone think it odd that Omega maintains such conspicuous absence on
>this list? I frequent many other newsgroups and lists where there are often
>paid tech support people who's job it is to help users find solutions. It is
>rare for those lists to leave it up to the users themselves to help each
>other. The techs always step in and guide the users to solutions in plain
>view of the list, since if one person has the problem chances are others are
>having it too. The fact that Omega does not have such people here is very
>mindboggling. They must have absolutely no concept of consumer confidence
>and the loss of it that they suffer every day. If I was Bill Cruz and I was
>aware of the way my product was publicly being trashed I would have a team
>of tech support people on this list helping out in a heartbeat. So that
>raises the question, is Bill Cruz not aware? and if he isnt aware then why
>isnt he, and if he is aware then why is he letting this fire rage
>unattended?
>
>d
|