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Mr. Bob Pelletier,
Thank you for the absolute best example of misguided, bad customer
support policy anyone has ever seen. This beats another well known
example which continually floats around the internet concerning
support for WordPerfect. Your email message is destined to be a
textbook example of what not to do when in the line of fire at a
customer support/help desk.
Congratulations to you and your company! I'm sure Corel will
appreciate not having the spotlight shine on them exclusively.
Rod
CSI Director of Technical Support wrote:
>
> Dear Mark Brown (nose) and fellow (nobodys) and sycophants:
>
> Somehow I hate spending the time to write this message because your
> collective vocabularies don't extend past four letters. But, on the
> chance that your apparent fourth grade education gave you enough
> training to actually comprehend plain English you might look for UA
> version 175.1 when we get around to posting it because therein will be
> the auto downloader code you so eloquently requested we re-enable. If
> you bitch about the timely posting of it in any way shape or form before
>
> I put the new code up within the time frame of our regular two to three
> month release schedule then I will take it back down and I promise you
> that when I visit Dallas this summer I will come over to your house and
> provide you with an appropriate response to your abusive and illiterate
> e-mails.
>
> Even a dimwit like you should be able to understand this message,
> but then I have my doubts.
>
> Bob Pelletier
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