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On 8 Jun 99, at 12:54, J. Rodney Grisham wrote:
> Mr. Bob Pelletier,
>
> Thank you for the absolute best example of misguided, bad customer
> support policy anyone has ever seen. This beats another well known
> example which continually floats around the internet concerning
> support for WordPerfect. Your email message is destined to be a
> textbook example of what not to do when in the line of fire at a
> customer support/help desk.
Don't you people know who Bob Pelletier is?? ...hint: not an
employee in the cs dept...
I wonder if the message is "genuine"
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