|
PureBytes Links
Trading Reference Links
|
You mean you GOTTA PAY to get tech support in a timely manner cause of their
crappy programming and their release of a program that was/should still be
in BETA????
>> BTW, the price tag is $49 not $99
----- Original Message -----
From: Bob Howe <rehhrd@xxxxxxxxxxxxx>
To: <omega-list@xxxxxxxxxx>
Sent: Friday, June 04, 1999 3:56 PM
Subject: glimmer of hope II
> Thread:
> I was reluctant to attribute any value to the Omega "Save-a-client"
program
> (evidently an outgrowth of the "confidential memo" issue to avoid
> returns)until I had some good reason to do so. That is, even though THEY
> were calling ME on THEIR nickel, if the system is an irretrievable pig,
> what's the point?
>
> Well, I'm seeing progress. Not only do I get called at the agreed-upon
> time, then when I've gotten enough fixed to continue (until the next
crash),
> we set a follow-up a day or so later. This afternoon (4th call) feels
like
> progress. Not solution, but progress.
>
> FYI, I've found that even though many of the OPEN file dialog&icons give
you
> W98-style, anywhere in the directory tree location choices, I get 100%
> certain crashes if my workspaces (*.orw) are drawn from any other
directory
> than C:\programfiles\omegaresearch. Discovered this by saving my old
> workspaces to non-omega subdirectory (for safety) prior to reinstallation
> (read that re-re-reinstall) of SP2. When access any old w/s, lockup. Not
> too neat, but on my system (400 P II/256) its a fact. Sounds like inept
> "path=%" programming. Maybe other instability has similar causes. I put
> the very same "WorkSpaceOld" directory in \omegaresearch it works just
fine,
> right along with the new "WorkSpace" directory.
>
> Also the SP2 G/S fix to allow selective symbols to receive real time data
> (ie, symbol portfolio tab; edit;select;connect) has a bug so that on
> install, none of the default symbols (60 in my install)will connect.
> Work-around? "Select all;delete all;insert symbol;select all;connect all")
.
> This may well be the same as the "select all;export;delete all;import"
> sequence now proscribed for existing data.
>
> I haven't added up the phone bills incurred before I got the Save-A-Client
> info from the TS2Ki workshop. BTW, the price tag is $49 not $99 if you
ask,
> and unlimited free repeats so far. Anyway, it sure beats about 20
sessions
> of 30 min hold and 2hrs of tech support, yeah, sometimes from a hamburg
> flipper.
>
> I got there thru a callback from "Maday (Mayday?) 1-888-630-9393. Then
took
> a couple days for the initial tech callback. Hour later we set a F/U date
&
> time, but FWI its better than cursing, and lets me get some work done.
This
> is the returns department; tell her you want "save a client" call back.
> Good Luck (maybe someday good trading!)
> NHBob
>
>
>
> > -----Original Message-----
> > From: James H. Snowden [mailto:jsnowden@xxxxxxxx]
> > Sent: Friday, June 04, 1999 2:08 PM
> > To: .
> > Subject: Re:Quality Assurance
> >
> >
> > I don't know how you email or call them, but I just had three calls from
> > Omega Quality Assurance. They are working on my problems and one person
> > will call me back after the market closes to make changes.
> >
> > Omega understands some people are having a problem that others are not.
> > It took long enough for them to figure this out.
> >
> > Come on SP3.
> >
> > Jimmy
> >
> >
>
>
|