RE: Omega Record Revenues And 51% Increase In Income

["Doug Forman" <doug@xxxxxxxxxxx>]

Hi Gary,

Thanks for your thoughts...  you are correct in that it is always very
frustrating to invest time and dollars in a (any) product only to discover
later that it is not suitable for the intended task (for whatever reason).
We either learn to live with it, or cut our losses (literally) and invest
new time and dollars toward another solution.

There's a huge difference in my view between a post that says:

"I've been having trouble getting TS 2k to do such-and-such, and I had the
same problem in TS4",   ...vs...  "Omega software is all junk and Bill Cruz
is a crook, etc. etc."

Doug

> -----Original Message-----
> From: Gary Fritz [mailto:fritz@xxxxxxxx]
> Sent: Thursday, April 22, 1999 1:00 PM
> To: Doug Forman
> Cc: omega-list@xxxxxxxxxx
> Subject: RE: Omega Record Revenues And 51% Increase In Income
>
>
> > Let's suppose you bought some [pick-a-brand] tools...umm,
> > Craftsman, and joined a Craftsman-tools mailing list.
> >
> > Question:  What are you going to do?  Whail and commiserate with
> > folks on the Craftsman-list who are unhappy like you, or return the
> > dumb tools, find some you like better, and go build (houses?) or
> > whatever you were PLANNING TO BUILD WITH THE TOOLS.
>
> Let's make your analogy a little more accurate, Doug:  let's say you
> bought a Beta VCR.  And you collected hundreds of movie$$, and made a
> bunch of priceless videos of your kids.  All on Beta tapes.
>
> Now imagine Sony has a bunch of problems with these Beta sets,
> they're full of bugs and cause all kinds of problems, Sony ignores
> the customer pleas to fix them, yadda yadda yadda.  And gee, it turns
> out your unit is going to go belly-up and stop working in 8 months,
> and Sony will be happy to sell you a new one for $1000 or so, but
> it's so bad you can't even use it.  Or at least you can't without
> tremendous pain.
>
> And imagine it's not just a simple matter to hook up your Beta VCR to
> a VHS deck to COPY all of your tapes to a new format.
>
> You're stuck, Doug.  You chose a product from the industry leader,
> but it turned out to be a poorly-supported and badly-performing unit.
>  And you've made a huge commitment in $$ and in "data" on those tapes.
>
> Now is it so easy to just chuck it and go find another option?
>
> If moving was a simple matter, I think a lot of people WOULD have
> already.  But for various reasons they're stuck.  They'd be satisfied
> to keep plugging along with TS4, but golly, that nasty ol' Y2K patch
> just never seems to appear...  Meanwhile they may have hundreds or
> thousands of hours invested in indicators, systems, and just plain
> old "learning time" that won't translate very well to another
> platform.  They don't want to leave but it seems like Omega is
> yanking the rug out from under them, unless they swallow the bitter
> pill of a new product that, from most reports, is not safe to use.
>
> THAT'S why they're wailing and commiserating.
> Gary
>