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I have the Q Chart service which includes Q Feed and it hasn't missed a
beat. I feed the
RT data to 3 programs and it runs great. Even faster than my neighbors cable
feed.
Couldn't be happier.
-----Original Message-----
From: Ron Augustine <RonAug@xxxxxxxxxxxxx>
To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Date: Wednesday, March 24, 1999 1:29 PM
Subject: Re: Quote.com troubles
>
>Quote.com definitely has been having occasional outages recently -- this is
>a message they sent out on 3/19/99
>
>Dear Live! Charts Customer,
>
>As you have noticed, we have been experiencing some difficulties with our
>Live! Charts recently. The inconvenience this has caused you deeply
concerns
>us, and we wanted to notify you of the steps we have been taking to rectify
>the problem.
>
>The reason you have been experiencing some problems with the charts is
>largely due to increased demand for capacity on our chart servers, which
can
>cause one to become unavailable. This weekend we will be taking steps to
>prevent downtime on the servers, and increasing our monitoring capabilities
>to recover from any service interruption more quickly. These changes will
>build resiliency of the system and prevent access from being denied to our
>customers.
>
>We appreciate your patience while we make these improvements. Quote.com is
>committed to providing the highest quality of quotes, historical data and
>charting services. Consistency and dependability of our services is our
>number one goal, and we recognize that is vital to your satisfaction.
>_______________________________________
>At 06:58 AM 3/24/99 -0800, you wrote:
>>I have used Quote.com for several months (free delayed version) and was
very
>>satisfied with the format and content however about a month ago I signed
up
>>for the minimal Real Time (Quotes Plus - $24.95 plus Exchange Fees) as a
>>supplement and backup to my BMI satellite feed. Since I signed up, at
>>least once a week I can't log on to the Live Charts (only delayed) and
when
>>I send an e-mail to customer support I get an automated message that
>>Quote.com will respond during normal working hours (starting at 6:30 am
>>PST). The customer support generated response is typically received one
>>week later and says - 'We are up and running' - thanks a bunch! I would
be
>>interested in finding out what other Quote.com users experiences are. My
>>current feelings are that it is a nice service but if others are having
the
>>same problems I am, they won't be in business long if they don't clean up
>>their act.
>>
>>Thanks
>>
>>Bob Scott
>>rlscott@xxxxxxxx
>>
>>
>
>
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