Apology to Omega

["Thomas Brun" <TDBRUNkkkkkkkkkkkkkkkkk>]

Dear Omega Research:

I would like to apologize if my attendance at your seminar at the Westin in
Providence, RI on Sunday 3-21-1999 was a disappointment to your main
spseaker.  Our group leader and three members from the RI Trade Station
user's group did attend your seminar.

I understand that it was your main objective to sell your software to new
customers.  However, your main speaker could have easily spent 30 minutes to
show us the new features of your TS200i software.  It did appear that there
were some other current Trade Station user's who were not members of the RI
group attending yesterday.  I am sure that they too were interested in the
new features.  I would like to suggest that in the future if your speaker
feels pressed for time ( I'm not sure why he ran out of time as the second
session ended 45 minutes early)  that he eliminate his sarcastic responses
to honest questions. That should save him some additional time. As I think
of it now, I would have received more information if I had asked to see a
manual and then read it in the hallway.

Please remember that we attended at our own expense and time.  Other than
your main speaker, I did feel that the two other members of your staff were
polite.

During the seminar your sales people mentioned that there was an excellent
user's group in RI and that they should feel free to contact us.  We are
always glad to assist new users.  It is unfair for Omega to expect its user
groups to assist new user's if Omega doesn't keep us advised.  I personally
exchanged telephone numbers and e-mail with two new and three potentially
new customer.  How are we to assist these new user's and answer their
questions when Omega will not answer our questions?

I will tell you that Trade Station as well as it predecessor, System Writer
Plus has been a loyal trading assistant to me.  I was excited with the
limited viewing of Trade Station 2000i.  That is until today, when I
discovered that there will no longer be a lifetime Password for your
product.  I have traded futures for twelve years and I could not advise
anyone to trade using a product that might expire.  I hope Omega can remain
profitable for many years, but if your compnay should ever close what could
a trader, relying on your software, do when he can't receive a password?

That is a serious concern for those of us traders who plan to be around for
years to come.

I would like to say that your policy of an 80% credit to upgrade from Trade
Station versions earlier that 4.0 is very unfair.  It is wrong to penalize
long time users of earlier versions of Trade Station (those using versions
prior to 4.0) by charging them more than 4.0 users.  We should not be
penalized because we chose not to pay an upgrade charge for a later version
that was not yet Y2K compliant.


I hope that you will receive these comments as an honest response from a
long time customer.

Sincerely,

Thomas Brun