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Sounds like Omega users normally have enormous patience.
Far beyond what buyers of other products feel.
Why put up with it?
-----Original Message-----
From: Thomas Brun <TDBRUN@xxxxxxxxxxxxxxxx>
To: omega-list@xxxxxxxxxx <omega-list@xxxxxxxxxx>
Date: Monday, March 22, 1999 1:26 PM
Subject: Apology to Omega
>Dear Omega Research:
>
>I would like to apologize if my attendance at your seminar at the Westin in
>Providence, RI on Sunday 3-21-1999 was a disappointment to your main
>spseaker. Our group leader and three members from the RI Trade Station
>user's group did attend your seminar.
>
>I understand that it was your main objective to sell your software to new
>customers. However, your main speaker could have easily spent 30 minutes
to
>show us the new features of your TS200i software. It did appear that there
>were some other current Trade Station user's who were not members of the RI
>group attending yesterday. I am sure that they too were interested in the
>new features. I would like to suggest that in the future if your speaker
>feels pressed for time ( I'm not sure why he ran out of time as the second
>session ended 45 minutes early) that he eliminate his sarcastic responses
>to honest questions. That should save him some additional time. As I think
>of it now, I would have received more information if I had asked to see a
>manual and then read it in the hallway.
>
>Please remember that we attended at our own expense and time. Other than
>your main speaker, I did feel that the two other members of your staff were
>polite.
>
>During the seminar your sales people mentioned that there was an excellent
>user's group in RI and that they should feel free to contact us. We are
>always glad to assist new users. It is unfair for Omega to expect its user
>groups to assist new user's if Omega doesn't keep us advised. I personally
>exchanged telephone numbers and e-mail with two new and three potentially
>new customer. How are we to assist these new user's and answer their
>questions when Omega will not answer our questions?
>
>I will tell you that Trade Station as well as it predecessor, System Writer
>Plus has been a loyal trading assistant to me. I was excited with the
>limited viewing of Trade Station 2000i. That is until today, when I
>discovered that there will no longer be a lifetime Password for your
>product. I have traded futures for twelve years and I could not advise
>anyone to trade using a product that might expire. I hope Omega can remain
>profitable for many years, but if your compnay should ever close what could
>a trader, relying on your software, do when he can't receive a password?
>
>That is a serious concern for those of us traders who plan to be around for
>years to come.
>
>I would like to say that your policy of an 80% credit to upgrade from Trade
>Station versions earlier that 4.0 is very unfair. It is wrong to penalize
>long time users of earlier versions of Trade Station (those using versions
>prior to 4.0) by charging them more than 4.0 users. We should not be
>penalized because we chose not to pay an upgrade charge for a later version
>that was not yet Y2K compliant.
>
>
>I hope that you will receive these comments as an honest response from a
>long time customer.
>
>Sincerely,
>
>Thomas Brun
>
>
>
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